Dunkin'

Ohhhhhh,, siempre están frescas sus Donitas..y el servicio son tan amables los chicos...

Subject: Disappointing Experience at Dunkin' Donuts at 9020 Progress Blvd Riverview, Florida 33579 Dear Dunkin' Donuts Customer Service, I am writing to express my extreme disappointment with the service I received at the Dunkin' Donuts located on 9020 Progress Blvd Riverview On the morning of November 2, 2023 @9:20 AM [ 729146 Rona) CHK #51 I placed an order for one medium hot coffee, two bagels (one multigrain and one plain), and requested the bagels to be lightly toasted with veggie cream cheese. However, upon receiving my order, I discovered that my bagels were burned to the point where they were inedible. Furthermore, the coffee I received was extremely cold, as if it had been made the night before and left to sit. Additionally, despite requesting extra sugar and extra cream, the coffee was overly sweet, making it undrinkable. In an attempt to resolve this issue, I visited the Dunkin' Donuts on Hillsborough to inquire about exchanging my order. However, I was informed that they were unable to accommodate my request as the order was from another store. Consequently, I had no choice but to discard the entire order, leaving me without breakfast that morning. I am deeply disappointed by this experience and I kindly request that appropriate measures be taken to address this matter. I would appreciate a refund or a replacement for my order, as well as an assurance that such incidents will not occur in the future. Thank you for your attention to this matter. I trust that you will handle it with the utmost urgency and professionalism.

These workers do not listen, 2nd time ordering the frozen chocolate it’s supposed to come with drizzle inside the cup & on top of the whipped cream do they bother to do they job & do it correctly nope & so i ask them & they still proceeds to give me the drink without the drizzle I’ll just stick with Starbucks because at least Starbucks knows how to follow direction

Depending on the time of day some of the staff is friendly and some may not be. Drinks are not always consistent. Asked for a large unsweetened ice tea and got a ice coffee it happens every time they get a new person.

Chick at night is rude Af! Geeze

The service is hot garbage, I was probably waiting maybe like 10-15 minutes in the front, just ordering iced coffee that’s it, not worth going here

Ever since moving close to this location it has become my new morning Dunkin stop. Never had any issues with service, order accuracy, or food quality. The team at the drive thru is always great and professional The only wish I have is they fix the large potholes on the corner of the drive-thru (after going placing your order) it has become very bad back there, but my guess is this is the responsibility of the building owner and not Dunkin itself.