I didn't want to leave this review, but when the staff is rude and disrespectful, I had to share it. I went to this location several times for a few years now and the service went from good to worse. I had horrible and rude encounters in the past couple of weeks. It doesn't matter how busy or slow this location gets, they seem to always mess up my order. A few days ago, I ordered a bagel with cream cheese. The bagel was hard as a rock, burnt not toasted and the cream cheese was thrown on it, not even spread, it was inedible. Today, I went in to get my mobile order, it was missing items. The floors were dirty with napkins, paper, and liquid spillage. My shoes became sticky from the floors. I still had to wait for my coffee, every though it was not busy at 7:45 AM today. However, the afternoon shift does a better job. At least the floors are clean, and the staff is friendlier.