I love dunkin but my God this specific dunkin cannot consistently make a drink to save their lives!!! Every dunkin I go to makes my drink the same way but for some reason this dunkin cannot get it together. I mean how hard is it to make an iced coffee with cream and no sugar??? Yet I'm sitting here with a bunch of sugar in the bottom of my cup. This dunkin definitely needs some training. Until then I would avoid this specific dunkin at all costs.