Great product but customer service poor. Ordered a cold brew and was first told it had to be ordered on the app… no… but was then told it wasn’t “coffee” so didn’t apply to the coffee donut deal. Only 69cents but very flippant attitudes.
This is some peoples first stop after school drop off, on their way to work. This morning, the woman who is taking orders for the drive-through talked to me like I was an idiot because I ordered a caramel latte Oat milk and asked to make sure it’s not the one that came with with Whip cream. She responded, “ma’am, you did not order signature latte”. All I could do is laugh, because I know what I ordered. Often, I order a regular caramel latte with oat milk and they still Charge me for the one with whip cream. And then she Repeated my order back to me, and it was wrong. So I said my order again and just praying she didn’t screw it up :) Customer service zero out of 10.
Me and my girlfriend go there for their coffee. It's better than Starbucks or Dutch Brothers and it's a tenth of the price
Love the cookie butter cold brew! I always order pick up through the app and often get my drinks made wrong or they don’t have what I ordered available in the store once I arrive. Not a huge deal, the staff is always extremely nice and helps make things right every time, but it is a little inconvenient and time consuming to have to deal with.
Don't buy a latte in here stay away pur milk
I walked in with 13 mins to spare, there was no one in site for over a minute and then a young girl walks up from the back and shouts “we’re closed”. But the door says they close at 6. She said “we put everything away already so we can get out of here on time”! WTh! Then the door needs to say ‘closes at 5:47pm’. The time before last night they were also very short and rude. This place is getting ran by kids- no wonder! :/
This place is trash! Esmeralda kept interrupting the cashier and trying to do her job and still got my order wrong. Get rid of Esmeralda she is not the type of employee you need working for you.
Had an order of 46 piece hash only three were complete of six the other only had four. They were frozen inside the customer experience wasn’t great eithe!