Dunkin'

It would be nice to go here one day and they actually have donuts made and customer service and workers who actually smile and don't roll their eyes when you walk in.

I have never been so livid during my experience. I ordered a matcha flavor drink and waited for about 7-10 minutes. People who ordered after me got their orders ready first.The girl who took my order, she wears a tan sweater, let me know they’re out of matcha during the wait instead of during the order. I could have ordered a different drink. So I got a rightful refund. Management needs to find workers with convenient service.

They’re always friendly but EVERY. SINGLE. TIME I go they don’t have any donuts. I go in the morning, afternoon or evening. Same thing, “no we don’t have that, or that.” Can you tell me what you do have? I don’t understand being a donut and coffee place and never having donuts. I think if management changed and they do better with planning ahead and ordering a proper amount of donuts for each day this would stop being an issue.

Absolutely the worst fast food experience ever. I had to wait 5 minutes to get some lousy FAKE creamer for my coffee -- no half and half!! -- and then I got a COLD sandwich! Ever try to eat cold eggs and sausage??? I can assure you, it's gross. Oh and it was carry out so it wasn't worth going back by the time I figured out I got royally screwed while their significantly overweight staff seemed pained to have to work for a living. I will NEVER go back.

The absolute WORST fast food experience ever. I had to wait 5 minutes to get some fake coffee creamer (they don't have half and half) and the sandwich was cold.... ever try to eat a cold egg and sausage croissant?? I can assure you, it is GROSS. Oh and what happened to their coffee? It used to be good. This was a carry out order and unfortunately I was too far away before I discovered I got royally screwed by this establishment, otherwise I would have turned around. Anyway.... NEVER AGAIN. The staff seemed either disengaged or incapable of doing a simple job and stressed out about it. Where is the district manager, LOL good luck.

Not even worth 1 star! Back in August 2023 I went through the drive through to get an iced coffee and I always order it with caramel, cream, and sugar with less ice. A pretty simple order you would think right? Wrong. What I received was a large iced creamer. There was NO coffee. NO sugar. NO caramel. Just a white 32 oz cup of creamer. I did the survey through the app and Jose Miguel Customer Relations Coordinator emailed me and said that someone would be reaching out to me. I received what I thought was a message from someone who would be helping me, Terrie McCombs District Manager, and she told me that the location manager would be reaching out to me. That was in AUGUST! It is now the end of OCTOBER and no one has contacted me. I reached out yet again at the end of SEPTEMBER and no one has contacted me. I have been back to this same location and have received more than one “iced coffee” that was nothing but creamer. I have worked in the restaurant industry before and if you see something that you know doesn’t look right, you DON’T SERVE IT!!! The employees there simply do not care. The employees are a reflection of the manager. If the manager can’t even follow up and do their job efficiently, how can you expect your employees to go above and beyond? Speaking of employees, whatever happened to having to wear uniforms and being clean and presentable looking? The employees that have been there the last couple years look like they just rolled out of bed without brushing their hair and their clothes look like they’ve been sitting in the dryer for a week. Sure they may be somewhat friendly, but that doesn’t make up for being served multiple cups of creamer that I had to dump and couldn’t even drink. It is now almost December and still no response from the location manager.