Dunkin'

Dear Dunkin’ Donuts Franchisee Bassett Plaza 6045 Montana Ave #100, El Paso, TX 79925 I write to you today with a heavy heart and a concern so pressing that I felt compelled to bring it to your immediate attention. It is with great disappointment that I must relay my most experience (of 3 in the last year) at your establishment, which is experiences that starkly contrast the renowned reputation of Dunkin’ Donuts. First and foremost, the core of my concern lies with your team. It pains me to say that the service I encountered was lackluster at best. The employees, whom one would expect to be the ambassadors of your brand, seemed disinterested and detached. This apathetic demeanor not only dampens the customer experience but also raises questions about their commitment to your vision and values. Moreover, the quality of the products served was startlingly subpar. The donuts, usually a symphony of taste and texture, were stale, as though they were relics of a bygone era. The coffee, a cornerstone of your business, was lukewarm and insipid, a shadow of the rich and invigorating brew one anticipates at Dunkin’ Donuts. This decline in quality is not just a disappointment; it's a disservice to the legacy of your brand. Perhaps most troubling is the prevailing sense that these issues are not mere oversights but indicative of a deeper malaise. It's almost as if there's an air of sabotage, a concerted effort to undermine the very foundations of what Dunkin’ Donuts stands for. Whether this is due to lack of proper training, inadequate management, or a broader organizational culture issue, it's a concern that needs your urgent attention. As a long-time patron of Dunkin’ Donuts, it's distressing to witness this downfall. Your establishment, once a beacon of consistency and quality in the fast-food industry, seems to be losing its way. I implore you to consider this not as mere criticism, but as a heartfelt plea from a concerned customer. The potential for greatness still exists within your walls, but it's being overshadowed by what appears to be a pervasive neglect. In conclusion, I urge you to take immediate action. Investigate these issues, reinvigorate your staff, and reignite the passion that once made Dunkin’ Donuts a cherished stop for millions. Your customers, your brand, and the legacy of Dunkin’ Donuts deserve no less. With sincere concern and hope for improvement.

Fast and friendly

Ordered from them on Uber Eats. They did not included whole items from my order and Uber is refusing to refund.

Love their Coffee and plain Dunkin Donuts

I've been looking (French Cruellars) but no one can tell me when they sell them. It's not for me, my friend, who is terminal, would like to get one before his passing.

Llegue hoy sábado dunkin de la montana enfrente de bassett yCompre 2 donas y la cajera las aventó a la bolsa y cunado llegue a casa todo el frosting estaba pegado en la bolsa que grosera . Vi varios comentarios y no tienen buenas reseñas creo que dunkin ni los lee no se ve alguna respuesta