Dunkin'

i’ve been coming to this dunkin for the past 2 years every morning before work & i’ve had great service up until now. the new “store manager” Joanna doesn’t know what’s she’s doing & is extremely rude. today i waited 25 minutes for hash browns & a wake up wrap. it’s ridiculous. Joanna the manager was the one preparing the food with another employee & she had an attitude and was super unprofessional. every time i go into that dunkin since she started working there it has been a disaster. they need better management. the only two employees that know what they are doing there are susie and jada.

I have been stopping at this Dunkin location at once a week or two for the last eight years. It’s on my way to work. I live ten minutes from here and so I use the app so I can grab and go. The app always warns me that I should order when I get closer, but I do it that way so I can give them time to finish my order. It’s usually just a medium latte with either a sandwich or a bagel with cream cheese. Nothing more. The service has been getting worse and worse over the last few months. Taking much longer than usual. Yesterday was the final straw. I ordered at 9:01, according to the time stamp on the app, and arrived at 9:15. Nothing was ready. The coffee was done a minute or so after I arrived, but the bagel with cream cheese wasn’t. I asked and they said it was coming up. I waited until 9:20 and I just couldn’t wait any longer. Almost 20 minutes for a coffee and bagel with cream cheese? The poor woman preparing the food was so overwhelmed and the other people were just standing around not helping her. At one point I heard her say, I need more cheese. The other woman just told her, it’s over there in the fridge. She wasn’t doing anything! She could have helped her. They need to work on teamwork. Poor service.

So I sit in here for about an hour once a week. It's quiet, comfortable, and cool on a hot day. Even if you drink a hot coffee. Hailey does not stop moving Dunkin should know.

I've been there before, normally ok. But I went during Hailey's shift and everyone was in a mood, everything was bagged when they could have used boxes and make it look presentable, but my biggest thing is that only the cashier was nice everyone else was mad, my coffee tasted like burned completely, I couldn't drink it. And I ask for my order with no sugar,when I asked the girl because the cup didn't have a sticker she didn't answer.

very good service

Place was very clean, staff were friendly and the drinks and food were really good.

I stopped here every once in a while, but today was the worst. It was disgustingly dirty as soon as I walked in the door. They were bags and napkins on the coffee table, the other tables were full of garbage, the garbage can was full and overflowing, and there was Wrappers and papers on the floor. They weren’t busy at all, there was one woman sitting at a table with her kid doing some writing and that was it. They had two employees one girl who was brand new had no idea what she was doing. But that’s no excuse because she could’ve easily Picked up all the garbage and swept the floor. Where is the owner?? There needs to be some soup revision here cause obviously these kids could care less about the place. With the garbage overflowing in the basket I’m sure the health department would not like that at all. I was going to order something to eat and decided against it because I have no idea how clean the back bar was. Absolutely no customer service at all. Disgusting.