Dunkin'

Nice place

Employees were friendly and service was quick. I ended up leaving my phone in the bathroom and being 3 hours away from home for an appointment at Cleveland Clinic, I panicked thinking it might be gone. When I called the manager let me know she had it in the office and would hold onto it until I got back. Overall my experience there was great.

Always great!

Friday 1-19-2024 -- purchased 1-doz. donuts, 3-muffins, 3-bagels w/cream cheese on my Visa Debit card for a business meeting. Arrived to office to discover the Dunkin server did not put the 3-bagels and cream cheese in the large, plastic Dunkin carry bag. I telephoned, and telephoned -- NO ONE WOULD ANSWER THE 8000 Carnegie, Cleve., Ohio telephone!!! While myself and other customers were inside awaiting our orders, two (2) employees began loudly arguing with each other!!! Left a text message, explaining lack of my bagel order being received, along with my phone # listed. Requested that my phone number be dialed back. NO RESPONSE. Now . . . "Dunkin" has the nerve to ask ME for a review/comment? Refund me my money -- I don't want any form of compensation but a refund. I WILL NOT PATRONIZE THIS LOCATION EVER AGAIN!!!

Horrible customer service, came through the drive thru order 2 coolates and 2 donuts. First window young man was rude gave me 1 donut in a unopened bag just sitting in the top part bout to fall out (like when you first receive the bag) Get pulled to the second window and after waiting for 10 mins they tell me they didn't have one of my donuts, fine took a alternate and get my drinks. Pull off taste the donut was stale sip the drinks they were completely sour no flavor or sugar. Come back simply ask for a refund and get met with attitude saying they don't do refunds. Well I don't want a remake cause it will be the same. Only for the manager to discover she forgot to add sugar to the machine. Never Again! I still want my money back.

Went to get my morning coffee @5:30 AM and let me tell you, if you’re looking to start your day off talking to a chick with an attitude, here you go. Drink taste disgusting!