Dunkin'

Sausage biscuits.. biscuits was burnt and sausage was rubber. Dounts hard.. sales clerk not friendly. Not a very clean place. Not from the area .. here on business. Will not be back to this location

The food and coffee were good but those attitudes in there are crazy!! Everyone in this building had the worst attitude. They are teenagers who think they can talk to someone the way the want. HORRIBLE CUSTOMER SERVICE!! Get new employees!

The energy is so off in this place! How can you have an attitude selling coffee and donuts? I wish companies would hire customer service friendly staff! The attitudes are Not Sweet at all! Also, to have a code on the bathroom is CRAZY! If you gave to go to a Dunkin; go to another location

This place has the worst customer service. I should rephrase and just say that a certain individual who works there has horrendous people skills and lacks customer service. I was there this morning, waited at least 20 minutes at the drive thru only for them to get my order wrong. I had ordered munchkins and coffee, and although the munchkins were perfectly good, what I received was not what I ordered. Of course, I didn't notice this until I had pulled away from the window. I do know mistakes happen, so no big deal....inconvenient for me, but not life or death and I did need it corrected. I had to then go inside and wait again, but not long. I was not rude at all to the employee but explained to her that I had just gone thru the drive thru but what I received was not what I ordered. I didn't receive a "oh, I'm so sorry about that".....nothing. The woman motioned for the box I had in my hand, so I gave it to her, and she proceeded to throw the whole thing away. What a waste. She handed me another box containing my correct order, said nothing to me again, so I took it, also said nothing and walked away. I was shocked at her attitude and demeanor. People like that should not be working with the public. It was a Caucasian woman, wearing glasses, and a headset. I believe she had darker hair, pulled back. I didn't get her name but she was just rude. No apologies whatsoever for my inconvenience, nothing. How about just letting me keep the incorrect order instead of completely wasting it, or even a partial refund?? Honestly, i would have just settled for an apology of any kind or acknowledgement. Just a tad bit of kindness would have gone a long way and I wouldn't have walked away feeling like this place couldn't possibly care less about my business.

Jaylen at the drive through has amazing customer service. I will make it my priority to come here to get my coffee even though it's out of the way just for the great customer service. She needs a promotion at the stop sign. Turn left onto South Tryon street.