Dunkin'

We have been here several times and the employees are so kind and courteous. This establishment is clean. Nothing but friendly customer service.

The coffee that I ordered was a little lukewarm, so I politely asked if they could just throw it in the microwave to heat it up. Didn’t even ask them to remake it. The young girl at the counter first looked at me like I was an idiot and then the response I got was a rude “we can’t control the temperature of the coffee” and that they do not have a microwave to heat anything up. Just bad service. Find employees that care about their job.

Incompetent staff that completely missed my order

This was my first, and last time at this DD. It was disgustingly filthy! Every table was dirty, greasy fingerprints all over them. The floor was beyond filthy! Dropped food (no, NOT crumbs - FOOD) under every table. It was obvious a child had just been at the table I sat at because half of the kids breakfast was on the floor under the table. And the filthy high chair was still sitting there. (BTW - I didn't sit at another table because unfortunately the one I chose was the least dirty of them all. The vinyl on many of the chairs is ripped, or cracked. I didn't even want to touch the chairs, they were so grossly dirty. I sat on napkins and covered the table top with napkins prior to putting any of my food on it. There are missing wall tiles, filth under movable fridges and countertops, trash on the floor in front of the cash register. The staff obviously does not know how to care for the dining area of the restaurant. There were 3 or 4 employees just standing around talking and on their cell phones, all the while the dining area is filthy. The girl that took my order seemed bothered by the fact that I ordered food, not just coffee and a donut. I guess she has to work harder to hand me a breakfast sandwith. I ordered an egg and cheese English muffin. The muffin was RAW. Not just under toasted. It was not toasted at all. The sandwich was terrible and I ended up throwing the top layer of muffin away because it was so gross. DD corporate needs to talk to this franchisee, because whoever that is, is doing a terrible job. I also might drop a hint to the Health Department to pay them a visit. I wish I had taken pictures!

Had an original review here that was not super great, but things have improved significantly here in the past 2+ years. Staff is simply amazing. We often have a rather large "On the Go" order on Sunday mornings, right when they open. They always get it right. And the folks there are friendly and attentive. The food is always delicious. I still maintain that Dunkin has the best breakfast sandwich around with its Sausage, Egg, and Cheese Croissant. It beats everything. Anyway, the folks here are great and I really appreciate them and the job they do. Thanks!

Good food