Dunkin'

They couldn't make a frozen coffee correctly. They had 2 chances. Ordered 2 frozen mocha lattes. Got frozen whipped cream. Even said to the young lady behind the counter that the contents of the cup she handed me doesn't look right. Usually it is a medium brown color due to it having coffee in it. This was white. Looked just like whip cream blended with ice. Then I look over at the doughnuts. When I say they have cut back. You have to see for yourself to believe. I thought they were making mini doughnuts. Figured it was something new. So I asked are those something new? To which the young lady replied. No those are the size of them now. Then she politely asked if I wanted one. To which I said no. In my mind I said maybe when they grow up again. So sad I used to love D&D. After this experience it is disappointing.

Munkins I ordered 1 looked like had mold on it, waited inside for half a hour. The young female working drive thru refused to pay attention or help to 2 new employees that were asking for help. Uber eats driver in front of us waited forever and the order was incomplete. Felt sorry for the new girl at front register, as she was asking for help over headset and out loud and she was ignored. Unfortunately worst dunkin ever been to.

I've worked in customer service for 30 plus years and have never experienced anything like I did today. All I can say is wow! When our food was tossed, because the people leaving was more important... My mouth dropped. Napkins were all scrunched up in the sack like they had been used... No closing statement like "thank you or goodbye"

Wonder services, clean, calm environment. Easy to get to from 174/Wilshire.

Went to the drive thru everyone had there headset on i couldn’t figure out who was talking to me. i ordered a hot latte with a few pumps and some bagel bites. My cup was covered in coffee the color of the coffee was extremely suspicious it didn’t even taste like a hot latte and the bagel bites were sogggy.

If it wasn't for the fact that I love Dunkin coffee, I would NEVER go here....Service is bad almost every time and food is never warm. And who serves food without napkins?...why do I have to ask everytime? Today the young girl working the drive-thru window was totally rude...to us and the manager. Ho m estly, the worst service of anywhere in Burleson!!!

I've been to dunkins all over the country and some in other countries. This is unironically the worst one I've ever been to in every possible way. Everyday my order is wrong, cold, or taste like a mooses knuckle. I'm genuinely impressed with how often it's possible to screw up coffee. I've been given the wrong size coffee, cold coffee, not flavored with what I asked for coffee, no cream coffee, no sugar coffee and asked to pull up for coffee with only one or two people in the drive thru. Place is an absolute zoo.

Cameron (I hope my spelling his name correct) was so patient and thorough! It was him and another lady working that night. They operated as a team and served us well! Will be back! Also, the Cookie Monster ice cream was soooooo good; as well as the mixed berry smoothie!!