Dunkin'

The people who work here are awesome. They work very hard and don’t get enough appreciation when they are short staffed with a lot of orders. They all deserve some raises

Oh, you look so happy in the grand opening picture. That's how I felt driving to your Alabaster Dunkin Donuts location. Went thru the drive -thru. I was So disappointed. My friend and I ordered Cappuccinos. Nice person as ordering and understanding what we were having.(No problem) Had to wait on the order. Here goes! The Cappuccinos were not Cappuccinos. We always wait a minute to let the drink cool, so we were already on the highway when we got to taste them. The drink was not smooth. I want to say tasting burnt? There was very LITTLE caramel in mine and very LITTLE vanilla in Mardy's. I do not know what happened between ordering 2 Cappuccinos and getting 2 Somethings Else. I know, I take Cappuccinos a little bit overboard, but you are one of the establishments that serve them.

When I leave a review its all or nothing. Great or terrible, no in between I don't believe in leaving 2, 3, stars. This location wont get my money again, the Pelham location is the only one Ive been to where the employee actually know how to do their job. After being given my disgusting coffee, I was told to go to the next window then waited 11 minutes for my order as about 5 cars behind me passed. It seems they don't communicate with each other because three employees asked what I was waiting on. There was about 5 employees there and they're all slow and dont seem to be know what they doing too much.

I’m only putting one star because I have to. You will be better off going to 7 brew! They always forget my sweet cream cold foam and i’m not exaggerating, I mean always! I ordered a iced matched latte and it had coffee in it, I gave it back and the lady told me it had coffee because of the “latte” that is inaccurate. This is always my order, it’s literally the name matcha latte, doesn’t mean add coffee so they just aren’t being trained properly. I asked for cookie butter cold foam and she said they were out and would substitute with regular but rung up oatmilk and no cold foam! the guy in the window did not speak at all just handed me all my stuff. You have to wait so long for the WRONG STUFF! They need new staff and to be trained properly, it’s ridiculous.

Doughnut place that doesn't make doughnuts in the afternoon/evening so once the morning lot is sold that's it for the day.