Duck Donuts

I visited this location on two occasions and both experiences were extremely disappointing. Based on the most recent visit today, I know that I will never patronize this establishment again. The first visit was met with inexperienced young adults engaged in small conversations about patrons within the store. I left to pick up my order from a neighboring business, upon re-entering the store the young man who was in a leadership role said " Hey girl" your stuff is coming ok. I looked and provided a teachable moment sharing that statements as such is disrespectful as I am a seasoned woman and one of a certain age. Also, I ordered specifically " no bacon" on my donuts and of course my order was wrong. The other employees were not any better. Hence my order was remade and I left very disappointed. Today's visit was met with a negative outcome. I waited in line for 8 minutes to only be told the store was out of donuts. The young lady never offered any alternative but simply escorted me out the establishment as they closing. Unbeknownst to her, I saw two donuts in the holding. This was what I would refer to as "laziness and not customer service friendly". As an individual who has worked for close to 40 years and work in Higher Education, supporting, teaching and reaching future leaders, in evaluating, this establishment, one it is in need of resources to include a course in customer service etiquette and secondly, a course in diversity. My dollar is one well spent and my respect is even more imperative as consumers have the right to be treated with dignity and respect.

Today I picked up a vanilla donut milkshake. It was a great choice, my milkshake was delicious. The service was fast and friendly. Thank you Bry and Lyric.

So freakin’ delicious! If you’re like: hey , let’s get something sweet! THAT is the place to go to! Yum!!!!!! Will be back

They lock the doors well before they close....the staff was looking at us and then ran to hide!! They have to be missing plenty of money closing early

After seeing a post on Facebook about Ube flavored donuts , I made it to a point to go this past weekend to try it out. I love anything ube flavor and are very familiar with the taste. I ordered half a dozen Ube donuts and tried it as soon as I got in the car. Needless to say I was quite disappointed. It tasted nothing like ube flavor. It looks like they just put a purple food coloring on the icing. The donuts were good none the less, but unfortunately the flavor didn't hit the marks in my opinion.

The staff was nice and I absolutely love this brand of donuts… However, I ordered a dozen donuts that were advertised at around $18.99 on the menu screen in-store. The total came out to be around around $34.00. Each donut (even just a powdered one) was $2.50. When asked about the difference in price, I was told that the $18.99 (approximately) price was “before tax.” I’m not sure what’s going on here, whether it be an uninformed employee, a mistake on the menu, or something more malicious like gouging, but needless to say, I won’t be shopping at this location again. If the cost advertised was $30.00 (or so) a dozen, that’s one thing and wouldn’t have minded paying that. But roughly $15.00 difference in price? If it’s a $18.99 (approximately) for a select few donuts, that should be clearer on the menu and the employee should have known that and conveyed that to me. I wish you all the best and hopefully this isn’t an issue that persists.

I’m so upset that I don’t have one of these closer to home. If you want a warm, delicious, made to order donut, this is where you need to be. Best donuts I’ve ever had. 10/10 would recommend.

Donut expensive. Service was slow but I made my appointment.