Duck Donuts

Closed early

We drove 45 minutes because it states here on Google that you are open till 5pm!!

Their website said they were open at 5:30 am. Google said 6am. I came at 6:20am and there was a woman inside, but the doors were locked. Around 6:35 she opened the doors. Didn't say good morning. Seemed like it was an inconvenience to her that customers were waiting outside. When the first customer let the woman know that google said they open at 6, she condescendingly replied "I know we've told them a million times and they won't change it." When my turn came around I ordered my donuts and asked how long it would be. "Well I have to make the donuts, we don't have anything made, so it'll take some time." Upon leaving, I let her know that their company website said they open at 5:30 and maybe that could be changed. She rudely replied with "well the door says 6:30." This was my first time coming in and although the donuts tasted fine, the customer service was rude and awkward. I had hoped for a better experience.

Hot fresh great clean nice people. Great product and options.

I agree with the last reviewer, the service here has made me never want to come back. The server was so rude... The same server was working on Friday, October 27, when my husband went into the store, and again today, October 31st, when I went into the store at 12:30 p.m. We thought her behavior on the 27th was just a one-off, but today confirmed that it is not, and should she continue to be employed here, she will likely run this franchise into the ground. I walked into the store today, was not greeted at all, but just told there will be no donuts because we don't have any dough. When I inquired as to whether there would be dough later in the day, the server told me that we close at 3:00 p.m. I said yes, I know that, but it's 12:30 p.m. do you think you will replenish your dough supplies before you close? She responded, I'm leaving early today because I've been here all day. She then asked me what I wanted, and I said I was going to order a dozen donuts and possibly use one of my rewards, to which she said I don't know how to do rewards, so, you won't be able to use that. Seriously, there was not a single positive thing that she said from the moment I entered the establishment! I honestly felt like I must be on some sort of reality TV show where she was trying to convince me to feel badly for being in this place of business, And definitely did not want to try to sell a donut. To the owner, we have a family owned small business ourselves, and if you don't change how you run this business, you'll be closed before next year. The donuts are good, but the customer service has to be better, and I left today unwilling to come back because it's just not worth it.

Great donut sandwiches!!!

A hidden gem in Middle TN. I appreciate the intimate space where you are able to witness them glaze and top the donuts for you. The donuts were not heavy and were quite satisfying. I would highly recommend this place.

This was my number 1 donut spot until recently. I would drive 35 min to get these donuts. 2 weeks ago I ordered 5 dozens of donuts for my son's wedding - $120. I called the manager the day of the wedding to inform them. She stated she had to have the physical card to refund the 2 1/2 donuts that was not correct .The wedding venue was 1 1/2 hour from Duck Donuts, therefore not able to immediately rectify the problem. Went in on a Saturday to get the refund and was told to come back Monday thru Friday before 3 when the manager would be there. Returned the following Monday and as I walked in the manager said I wish you would have called me because I can do a refund over the phone, I just need the card number. The refund was issued however I was never offered anything additional for the inconvenience. They let a customer who spent $120 on their products walk out the door with a mere "I hope everything else went well at the Wedding." They have lost a true loyal customer and another penny will not be spent there. Donuts good, customer service sucks!!!

Donuts were excellent, Service lacked, younger staff working the day we were there. Had to say something about ignoring my son standing at the counter for 5 minutes waiting to ask for coffee creamer.