D.PRIME Steakhouse

Booked dining experience for special occasion (birthday). Got a "happy birthday" from the hostess, but that was all the restaurant does. Not even a candle on the cake for dessert. Waitress said restaurant did away with birthday program. Shame when spending +$100 per plate. Otherwise, food and service are excellent.

One of my favorite steakhouses

We had a reservation made 2-3 days in advance for 8 people at 8m. They took my name and phone number said I was all set. One the day of our reservation I get a call at 7 pm asking if we are still coming because we never put a deposit in. I said I was never asked for a deposit, otherwise I would 100% put it in. I said yes we are still coming she also said don’t worry about it we will see you at 8. I said awesome. We were already at monarch club downtown so not too far away. We get there and the GM laura lora not sure how to spell it tells me that I failed to put a deposit and they cancelled my reservation. I explained to her that no one asked me and that they just called an hour ago to confirm if I was coming. If it was that crucial why didn’t they ask when confirming. I would have put it down. She tells me we sent it via email. I don’t check my junk mail emails often. I also didn’t give an email only my name and phone number. If you found an email and didn’t foreshadow I need to pay a deposit how am I held responsible. D prime dropped the ball 3 times. First time was on the initial phone call not asking for a deposit to book. Second one was calling and hour before the reservation to confirm and still not taking the deposit. Third, is with laura when we were there at 7:56 pm whole group and she tells me she cancelled our reservation and can’t get us in until 9:30-10. It’s not my problem your hosts and managers don’t communicate with each other. Why would you cancel when I just confirmed? Why not call back and say sorry but we need a card on file to keep it held. I have no problem paying a deposit. I was explaining to Laura how angry and upset I was and told her there was 2 tables cashing out she should push them together for 8. She told me she has two tops to accommodate. But she also had to accommodate us. She then told me “do I need to call security.” Meanwhile, you can check the cameras I didn’t scream, I didn’t cuss, I didn’t get physical. I was just standing my ground and repeating what went wrong and telling her I don’t accept her solution of giving me the cocktail lounge when I booked a table. She threatened me by calling security. They showed up. But did nothing because I wasn’t out of line. I just wasn’t accepting her solution. It’s embarrassing to call security on someone falsely for no apparent reason. I’m sorry Laura might not have restaurant and hospitality experience in a REAL restaurant judging by how she handled the situation. I work and have worked for many fine dinning restaurants all over the state. Hospitality wasn’t even existent here. They think because they are in a casino they have people walking in they don’t care to be hospitable. It’s fine, I get it but that’s why restaurants keep changing at this location and management as well. So on top of this horrible experience for my sisters birthday. They didn’t offer to buy us dessert or any appetizers. Laura didn’t even apologize, she kept saying it was my fault for not checking my email to put a deposit. An email that I never supplied them with! Honestly whoever is reading this review go to a restaurant downtown like selden standard, Olin, wright and company, lelias, somewhere where they act like a restaurant vs something in the casino where they treat you like a number. They don’t have to build clientele they have it walking through the casino doors. But I’m telling you if this building was free standing it would have been closed down based off the hospitality. Mind you we spend over $1000 Diamond our server was great. She had nothing to do with the situation.

Food is mediocre at best. French onion soup looks like it was run through a blender no onion flavor and 3 tiny pieces of bread I sent it back. I had the ribeye medium it was close to well and tough the golden potatoes and carrots were good IMHO not worth it. Vegetarian options: They have good carrots

Food was wonderful. I sat at the bar, there was a waiting list for a table. The bar tenders were friendly, and knowledgeable.

D. Prime is one of me and my husband favorite restaurants to eat at. So, imagine my surprise when we arrive Saturday November 11th for our reservations that were placed October 1st for my Birthday to only be informed by the Valet attendant that the restaurant was closed do to the strike. I hadn't heard much about the strike and completely forgot all about the strike especially when I was sent a messages three days before our Dinner asking to confirm our reservations for the 11th and a message 15 minutes before our reservations asking us to inform them if we were" Here". I would have been completely fine if I was informed of a cancelation due to the strike but not to here anything is completely unacceptable. Imagine trying to make reservations for dinner on a Saturday night at the last minute. Truly Disappointed in the service. A simple text message would have been sufficient .

A must!! Chill atmosphere, amazing steaks, and drinks. Service is A+