Downtown Grill & Brewery

Large group, seemed a little flustered

Normally the food and service is great. However, Today we had the worst service we have ever had there. We waited over 40 minutes for our food. We had to go to the hostess to figure out what was going on. Then we got the excuse that we were waiting on a chicken plater and that our waitress was not feeling well. What made everything so much worst than it should have been, is that our food was cold even the one we were supposedly waiting on. We didn’t get our whole order and the manager was less than helpful. It will be a while before I think about going back.

I was a bit hesitant to dine here after reading some of the poor reviews. Google should be ashamed for allowing some of these people the right to voice their opinions. This place is as advertised! Great food and service with no special expectations outside of that. Our server Kelsea was on point and very helpful. She’s even open to discuss some of the struggles this establishment endured with city work and construction causing off smells and insects. There’s a slew of poor reviews that are a direct reflection of bad customers not bad customer service. Come enjoy good food and good brews and know where you’re going before you come just to degrade someone or their business.

Used to be a go to for bourbon...got a Buffalo Trace and received a pour that didn't even make it up to the cube... sent it back and never heard from the waitress or manager. I guess they don't care about the short pours...

Another triumph..... Omg great steak. Best steak in the Knoxville area.

Fantastic restaurant in downtown Knoxville! We had an amazing farm to table burger and fish tacos, along with some delicious onion rings. They have multiple in-house brewed beers and an adorable center bar. Our waitress Scout was by far the best waiter I've ever had the pleasure of meeting! She was very knowledgeable about the Woodruff building and gave us much advice about the next leg of our road trip south. 10/10 - Highly recommend this establishment!

If you just want a place to hang/drink....have at it. If food, FORGET IT!!! Slow service, incorrect food/drink delivered, mashed potatoes were more like potato soup! They then brought me a "loaded baked potato" which was NOT loaded. The server spilled drinks on my table and chair while I was in the restroom...he never wiped it up! The plate I was given was dirty, and after returning it I had to go to them to get another....They had to sort thru a stack of plates to find a clean one!!! It then took 15min to get the final bill when we asked for it. If I were paying I would NOT have left a tip, rather a "nice" note written as to how to EARN a tip!!!