Doorstep Desserts (St Matthews)

I bought me and my dad a brownie and a fudge brownie sundae from Uber eats, the order came on time, everything’s was okay, my dads brownie was sickly but he said although it was overpriced for what it is, he enjoyed it. But then my fudge brownie sundae has no chocolate sauce and 5 peices of stale brownie. I basically had overpriced vanilla ice cream with stale lumps.

I’ve ordered for delivery through Uber and their desserts are so nice - a good selection to choose from! I personally love their brownie stick waffle and mojito.

Good selection of desserts clean place inside sitting available

Orders takes long time and staff behavior so anoying and misbehaving

Worst place I have ever visited. The man whom I guessed was the owner was incredibly rude and had the poorest of customer service. I own a food place and I wouldn't dream of speaking to my customers this way. All I said was the mocktail is something I and my friend just can't drink. It's too syrupy, can I swap it for a tango ice blast please. He was incredibly rude for no reason and said it's not his problem I didn't enjoy it. Noone has ever complained..I'm a huge fan of mocktails and that was by far the worst one I've ever had. Anyway he refused to refund me and was so rude, I hurried out in disgust and will not be returning ever. They need staff with better customer service skills. Food came so late. I didn't complain

I would have expected better but I guess I was wrong, Ordered, 1 Milkshake, Cookie dough and an Oreo Cake. Instead, they deliver 2 milkshakes and the cake, which would have cost me £1 more. They also came way later than expected. So, ended up having the wrong order, paying extra and waiting a long time for the order to come. I wouldn't recommend this. Edit: I had discussed with them and had gotten a replacement for the milkshakes as the ones I was originally given was horrendous, at least they were cooperative.

Staff nature very rude no respect

Great food, good service

Could improve on customer service but the rest of the experience was lovely and the food was good