Donatos Pizza

great pizza from '

Great pizza. Service was fantastic.

Would give zero if I could. Ordered through the call center for delivery and 20 mins past the quoted time we called to check in and had no record of our order so we got charged for our order and never received anything and the guy did not refund us but rather said we had to call back in the morning for it.

Over priced and skimpy

Speaking solely on the quality of the pizza: it’s gone majorly downhill in the last couple of months. Not sure what happened but the pizza is always under cooked and just not good. Major bummer as I love Donatos and it’s usually my go-to!

My favourite place for a large hand tossed cheese pizza! The quality is usually great, but it depends on who is making it.

love the original thin crust pizza

The food is decent, but the service is absolutely terrible. They always quote a time and are late by at least 30 minutes. Tonight we ordered delivery & a woman called 30 minutes after placing the order to say that their drivers were all busy and they had to use door dash to deliver and needed me to switch from cash to a card. Not a big deal. I went to ask for the delivery time and she hung up on me. I call back and go through hoops because their customer service isn't in-house. Finally get the where they were super rude and then said the delivery was going to be 45 minutes later than the originally quoted time.

Every time I order from there, there is an issue...every time. "Well don't order from there!" I don't for about a year, then give it a chance, and to my complete shock, the orders are incorrect again. It boggles my mind. Hope you don't want something pie cut here! Don't be fooled by their "crust to crust toppings" either. Apparently that means sparsely scattered. Pizza arrives cold too. Like what??? Cherry on top? They give you an exact time your pizza is supposed to arrive. Idk who thought that was a good idea since life happens and things change, but if you want to wait around an extra 20 minutes past the time they give you, then you'll love ordering from this place. Plenty of other (actually good) pizza joints in Lakewood, spare yourself the joyous ordering experience here.