Donatos Pizza

Best visit ever.

Why in the world, every time I use the app to order, we end up sitting t the Location for our pick up way way beyond the time it should be ready?! It is like they don't actually even see the order til we arrive.

I ordered a pizza through their app, to be delivered to my work a few weeks ago, and to give some context, it was about 2 hours before the restaurant was supposed to close. After I placed the order I called the restaurant to make sure the directions I gave were clear, so the delivery driver would know exactly where to go and not waste their time. Everything seemed to be going well until I received a message saying my food had been delivered, which was strange because I never received my food. I called the store back and asked what was going on. They told me that my food was being delivered by DoorDash and that sometimes the driver marks the delivery as delivered so they can get paid. They also told me that my food should be delivered in ten minutes. I did ask they asked and waited and my food never arrived. I called back and I was told that if I wanted my pizza I would need to come to the restaurant and pick it up and that they would remove the delivery fee. I let them know that they would remove the delivery fee because I am picking it up, but what would they do for my troubles? The person told me that he would refund all of my money if I came and picked up my food, to which I agreed. Now if this wasn't bad enough I found out later that the person never refunded my money and I had to call customer service to get my money refunded. Which took another week. Donatos used to be a great pizza place and great customer service, but they have grown too big and are not paying attention to the small details that made them a great restaurant to begin with.

Mariachi Pizza was great. Very good customer service at store

Great the people at Broadway Grove City. Wonderful service

Bad food bad customer service