Donatos Pizza

This Donatos outsources its call in ordering to India which severely impacts the accuracy of its orders. Trying to pick up through the drive through was a terrible experience as they left is sitting there for 15 minutes only to not be able to find our order and showed no interest in trying to at least find the ticket that matches. We then went inside and showed them our order and an a different employee than the one we initially interacted with was able to find it under a completely ridiculous name. Two of our pizzas had been sitting around for 30 minutes for them to then tell us or third pizza was never started so we had to wait an additional 15 for it. Do not try to call in to this location, place your order online or in person if you can't get the robot to direct you to staff.

Two friends and I visited our local Donatos in Carmel last Friday night. My position in the restaurant allowed me to watch the counter, the kitchen, and the drive-through. It truly was wild and crazy. And, after 12 years of experience in restaurants, it truly was delightful to see a group of people working together as a team to handle the craziness. Good job management! In addition, we each ordered Individualized pizza. Even during all of the chaos, our pizzas were perfect. Again, good job! Dietary restrictions: Two of us had gluten-free pizzas, and they were delicious.

Grate people work 3ed shift keep up the good work guys

The absolute worst customer service I’ve experienced and it’s completely unacceptable. The lady in the back during the lunch rush has the worst attitude. I’m guessing she is a manager but seriously don’t be snotty and rude to paying customers. I’ve been to other locations and I’m treated with great customer service

Checkout was great, pizza no taste. Sorry.

Great pizza. Lots of flavor. I got the mariachi chicken and hot honey pepperoni. Wow!so much flavor! Great place to get pizza for the family on Friday night!

I ordered a pepperoni hit honey pizza and this is what they sent a pizza with no honey and like 7 pepperoni on then Paul the manager is so rude he was super disrespectful they way he just yelled at me on the phone and told me I was lying about the amount of pepperoni on my pizza still trying to see where this is exceptable

I got a large pepperoni and it did not disappoint!! Pepperoni all around! Love this pizza!

Long wait, food overcooked