This is by far one of the worst pizza places in Brownsburg. They take no pride in their work and or customer service. They canceled their orders all the time through DoorDash. Or it takes over an hour just to receive a medium size, pepperoni, pizza, and then get canceled. I would not recommend this place to anyone in Brownsburg.
We ordered a pizza online, went in to the store to pick it up and waited for about 10 mins with no one coming up to the register, as there was already 7-8 people in the store waiting, mostly door dashers. so went around to drive through and after pushing the buttoned as instructed no one came to the window, I called the store after waiting a good 10 mins at the window. I could hear the phone ringing and no one answered and the guy cutting the pizzas saw me sitting there and never said anything to anyone working then heard the guy cutting the pizza yell at another customer waiting “we are all busy”. Horrible customer service, horrible attitudes and won’t be back again.
Thank you for the great service yesterday . Not sure what his name was, but it was after 5 in the evening. We didn't even have to get out of our car . I just moved back home here, came from Florida where I've been living for the past 15 years. Great to be home, and great to know that Donatos hasn't changed a bit! I'll be back. *****/*****
I love this place. The young man at the drive-thru is always so polite and professional. Which makes the experience awesome. Customer service is everything to me.