Don Giovanni - Italian Restaurant Manchester

AVOID. Sadly we waited about 90 mins for our mains to be served from our starters being cleared, we were about to leave when the waiter insisted the food was to arrive. Actually had our coats on to go! We had a show to see in about 5 mins from this point. It did arrive and was average at best but utterly ruined by the lateness and stress of rushing. Quite embarrassed as the organiser myself since it was for a relatives birthday. Zero accommodation was made, no comp drinks or any discount to acknowledge a bitterly poor performance. Won't go back because of that, I can handle mistakes but disrespect is another matter. Good hospitality means accepting your failing and making it right - sadly they did neither. The waiter did his best with the poor management.

Worst experience ever rube management food horrible waited a lifetime for it give it back 3 times honestly there’s so much to write

The food is outstanding. Service was a bit slow as they were understaffed tonight, but when the food call if was perfect.

A friend booked for a group of us to have pre-theatre dinner. Since we were a large group with a time deadline we were asked to provide a full pre-order including drinks and each paid a £20 deposit. We were also only able to order from a restricted pasta and pizza menu. We arrived in plenty of time and perhaps foolishly assumed the preorder meant our food was being prepared. Service was fairly chaotic with wrong drinks handed out, but I was willing to write this off to the fact it was a big group. However 1 hour 20 minutes after arriving we still hadn't recieved our main courses and had to give a 5 minute ultimatum. Our food did arrive and unfortunately was mediocre at best. While everything was cooked noone enjoyed it. My chicken arrabiatta lacked flavour and definitely wasn't spicy. We were unfortunately so hungry at this point we did eat the food. While we were there other parties told us of 2 hour delays in food and we saw a large party walk out. Pre-theatre dining seems to be a staple here and we foolishly thought the advanced order etc would enable them to efficiently deliver our order. When we complained they resolutely refused to accept any failings or problems with our evening, and when we suggested we would underpay by £30 (on a spend of over £500) were threatening. They already had credit card details from pre-booking which they indicated they would use leaving us no recourse for this appalling service. We made the show with 60 seconds to go and our organiser was left in tears. We won't let it ruin our evening but absolutely couldn't reccomend this experience to anyone. Avoid at all costs.

Nice place with great food.

Beautiful food, staff were so nice, we were watching a show and asked for the theatre menu which is a set price for a two course or three course, well worth it. The toilets were dirty with two cubicles closed but we did mention it and it was cleaned straight away.

We popped in after a spa day, 18th birthday present from my daughter's Auntie. We all had a lovely meal. Unfortunately they didn't have rose prosecco, which is what we all ordered and my sister's and nieces meal had too many pink pepper corns, but apart from that it was enjoyable.

My recent visit here was a total let down. The service was awful from the get-go. We sat down at 7pm and had to wait a painful 20 minutes just for a drinks order. When we mentioned we needed to order food at that point as we had to leave by 8.30, the server rolled his eyes and acted like it was a hassle. A couple of the party order the Bruschetta, when it finally arrived, it was a joke - one sad little piece of toast for £9 ! I specifically asked for a dairy free starter, but it came covered in cheese with sauce as well. Then there was the main course, I ordered mushroom risotto with chicken added. Guess what? No chicken in sight when it arrived. They offered to fix it, but by then, we'd already been waiting for over and hour and 20 minutes. We had to leave in 10 minutes, so I just had to settle for it as it was. To top it all off, when it came time to pay, they had the nerve to accuse me of lying about asking for chicken in the risotto, fantastic customer service! The servers were rude and acted like they couldn't care less about us. Honestly, save yourself the trouble and steering clear of this place. They clearly don't give a damn about their customers.

The service was amazing and fast but the food was average.

Took 40 mins to get my food served, may be because it was a Saturday, however the food was good. Dietary restrictions: Halal options available