Domino's Pizza

ORDER NEVER RECEIVED. NO ONE ANSWERS PHONE. WEBSITE DOES NOT GIVE YOU OPTION TO REPORT ORDER NEVER RECEIVED. UNACCEPTABLE.

This store has the worst customer service. They got my order wrong last week, and I did not realize until I got home. When I called back to the store the young man that answered told me "what do you expect me to do? We are busy" and hung up the phone. Not to mention it took double the time as quoted. Decided to give them a second chance tonight. Big mistake. Ordered through the app and it said 27-37 minutes. I arrived right about 40 minutes to be safe, and was told it would be another 10-15 minutes. So I waited 20 minutes then asked to check how much longer, and was told another 20-30 minutes. When I started questioning why all the change in times they just responded with then we can cancel the order instead of addressing the problem

I've been living in Edmond for the past two decades and have given this Domino's my business but today it was the last straw I waited 45 mins and then went to go pick up my order just to be told it's not even in the oven yet and it wilk be additional 45 mins. All This for a 16 piece bread bites...really are you going to grind the flour in the mill and then mix it with water and knead the dough and then handle it like a baby...NO YOU ARE GOING TO TAKE IT OUT OF FREEZER AND STICK IT IN OVEN... Domino's you have lost a loyal customer and honestly you don't care about your customers and now this customer doesn't care about eating at your establishment. Keep this up and you will loose all your customers.

Every single time I order from here the pizza is spot on exactly how I prefer it! My pictures don't do justice. I appreciate their attention to the details in my order. Delivery is typically 40 mins or less

Just a mess. 6 employees working but no communication happening been waiting for over an hour. I understand busy times and taking a long time while short staffed however that is not the case here there is no urgency to even try to move a little bit faster.. it seems like their only focus is delivery orders not the 10 customers standing in the lobby..