I ordered on Monday 2/4/24 via the app. At 7:23 the app stated about a 25 minute wait. Cool. Checking the "tracker" after 20 minutes or so, it still said employee was making the $30 order (3 easy pizzas). I figured there must be an app issue, or my phone wasn't updating correctly. I showed up @ 8:00 and when I walked in, nobody was manning the make line. A guy with multi-colored hair walked out a minute or so later and said he had to "deal with an issue" and it wouldn't be much longer. Again, I understand. It happens. He was the ONLY one making pizza, although I saw at least 3 other employees just kind of standing around (or disappearing in the back). What happened to cross training? Why have employees on the clock if all they can do is cut pies? Or, drivers that ONLY deliver? Plus, when I finally got my food (at around 8:40pm), when i was asked by the pizza cutter guy if I was paying cash or card, the pizza maker (multi color hair dude) had to stop what he was doing to ring out a cash sale. Sorry, but it might be a while before I return. On the plus side, the people were nice, but totally disorganized. The pizza was ok, but was definitely NOT up to standard Domino's. I'm not mad, just disappointed in the total lack of urgency and cross training. I would have canceled when I walked in on that train wreck, but, I had people to feed and didn't think I would have to wait a total of almost 90 minites for a pickup order placed online and almost 40 minutes of that was after I was already there.
I want to start off by saying that the food is good and SOME of the staff is friendly and accommodating ....... But their is one staff member that is very rude and disrespectful that answers the phone after order was delayed over 3 hours and for that reason I would suggest that you take your business elsewhere unless you're willing to deal with rude and disrespectful staff it's not worth the food