Ratings of Domino's Pizza

google
Google
3.5
(274 Reviews)
yelp
Yelp
2.0
(61 Reviews)

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Location & Hours

Delivery/carryout chain offering a wide range of pizzas & a variety of other dishes & sides.

1033 Massachusetts Ave
Cambridge, MA 02138
Monday
10:30 AM - 1:00 AM
Tuesday
10:30 AM - 1:00 AM
Wednesday
10:30 AM - 1:00 AM
Thursday
10:30 AM - 2:00 AM
Friday
10:30 AM - 2:00 AM
Saturday
10:30 AM - 2:00 AM
Sunday
10:30 AM - 1:00 AM

Recent Reviews

google
Mar 2024
I have never been so disgusted. I spoke to some guy who refused to identify himself, with a woman named Maria 3xs, with everyone pretending to be the manager or being told to call back to speak with the manager Juan. Then I had to call them back yet again for an order from 2/29/2024 again TODAY to get any response. They lied and said Juan the manager made the pizza's when he was also somehow out sick from a surgery? One pizza was not gluten free, the other char around the edge and bottom was close to burnt. I called the day of my order and was instantly met with an attitude and told that there was no way my orders could have been incorrect. I wasn't rude or disrespectful, but you are instantly hostile for no reason? He told me I had to send pictures so I asked for the email which was not provided to me. Then asked well how else am I supposed to send the pictures? The guy said to call back tomorrow and speak with the manager Juan. I did call and spoke with Maria who said she was the manager for this shift. She told me she would call me back. Did not. When I called back the next day she lied and said she called and texted me when I have no missed calls or text messages. Both pizzas were supposed to be gluten free and were not. I literally had to spit the pizza out! Burned around the edges and bottom close to burned. Almost none of the topping of the Philly cheesesteak. I could count the pieces, which is hard to see with the pizza browning on top. No garlic on the pizza only a little bit one one piece. No feta on the pizza. One small piece feta under the cheese on one piece. No extra cheese. Even with the one that was gluten free and it was like it wasn’t the normal dominoes gluten free crust it was tough and super thin. She then called me back and left a message and I called her back. It is again Maria who says the Manger Juan is out today, and was out last week due to surgery. Then why were people telling me to call back to speak with him? How did a man who was out sick make these messed up pizza's? Then she says I called you back 5 days ago. I said no you didn't I have had to call again and again. Then says we checked and your order was made correctly. I said no it wasn't or I would not have gotten this run around and I am going to dispute the charges with my bank. I hung up on her. I even went online and filed a complaint via the Domino's website and still heard nothing back. So disgusted. This is why I stick with local businesses, because these chain places do not care about customer service or quality anymore.
google
Feb 2024
After waiting two hours for a one pizza delivery and many attempted calls with no response, I drove to visit the location and was appalled by how little the workers cared. The workers I spoke to showed an alarmingly poor, disrespectful attitude not only to me but to many other customers facing the same issue. I witnessed them deliberately not pick up the phone to customers and after being told to wait another hour minimum, I cancelled my order. Do NOT order from this location unless you are ok with long wait times and an attitude.
google
Feb 2024
There was a blue cheese sauce on the chicken which was pretty nasty (and not supposed to be there). The pizza cheese was rubbery and tasteless, i feel the quality significantly decreased in the past years. Not the cook/drivers fault, just a low quality and overpriced product. 40$ for a pizza, a soda, and some chicken tenders. I could get this at a high quality place for that price.
google
Dec 2023
Not good at all. The pizzas were dried out by the time they got delivered. Smelled horrible
google
Sep 2023
Caesar gave us the best service!
google
Sep 2023
Hung up on us when we were trying to order. We called back and they said they "are really busy and don't have time to play games" when we asked for the extravaganza pizza, and then they hung up. Do they not know their own menu? Was so rude.
google
Aug 2023
Fast delivery, accurate and delicious, hot food! Easy online ordering. Highly recommend the chicken bites!

Frequently Asked Questions

What is Domino's Pizza's rating?
Domino's Pizza is rated an average of 3.2/5 stars across various online platforms.