Dave & Buster's Hilliard

Unfortunately my family and I waited about an hour and a half for our food. Spoke to the manager who seemed to not really care. We were told our food would be out in 5 minutes. After waiting an additional 15 minutes we decided to leave.

When we arrived, the restraunt area was not busy. Took server 20 min to even get drink order. Once the food was ordered, it arrived cold.

Never got food here so not rating that part. Staff was helpful but also very unknowledgeable, every time I asked a question they had to either get someone else or a manager to do a simple task. Games were fun but when they broke I reported it to a staff and id assume a game tech? His name was I think Gary? He had such an attitude with me that I didn't feel like telling him other issues on games I had because of his attitude he gave me. I will definitely turn away from the game room if I see him there. Wednesday's are the best time to go because games are half off! Makes me spend even more money because I get to play even more games and have a lot more fun.

First time doing to Dave and Busters, overall 5 star experience. I did go early afternoon on Wednesday, there weren’t many people there. Food was hot and good for entire family. Accommodations for my toddler (Highchair/booster seat). All the games were in-order and the prizes are worth it! Kid-friendliness: Dining was kid-friendly as far as meal options and being offered highchair or Booster seat. Wheelchair accessibility: Wheelchair friendly, ramps throughout

We had a very unsatisfactory experience. While the decor and games seemed to got upgraded, it appears that the service got downgraded. From the moment we sat down we were greeted with Dirty/sticky bar counter tops that were never wiped down. Once we started to order drinks the bartender actively talked us out of three different drinks, stating that we shouldn’t order anything with BlackBerry here. We ordered appetizers which came out quick and hot but no napkins, utensils or side plates offered so we had to grab bar coaster/napkins. The two or three bartenders we interacted with seemed to have No sense of urgency or interest to make a customer even remotely content let alone happy. When attempting to order food for the 18 & 20 yr olds with us, they were unwilling to accommodate adult food orders sitting at the bar with under 21 food order until we complained and a manager got involved to make it happen. The only highlight of the night was one of bartender/server Emily, was a delight. She was very empathetic, apologetic and was the one who got the manager involved that allowed us to combined the food tabs.