Dave & Buster's Gaithersburg

Review based on Pump It Up dance rhythm machine. Machine volume is turned very low and placed under a very loud speaker. One of the dance pads is cracked. We asked a technician to turn the volume up loud enough to hear the songs and were informed that was prohibited by the manager. The volume of the machine is incredibly low and this is a game that relies on sound to play. My companion and I would happily dump $20 or more a visit into this machine but it's not worth it if the game is unplayable. Very disappointing experience. This was at opening when the arcade was otherwise empty, so it's not even like turning the volume up would have impacted any other customers.

Great fun and tasty food.

So I went here for a birthday party. Our waiter Jose (who was clearly drunk or high and also admitted to one of the party goers that he was in fact high) made us wait 15 minutes before ever coming to greet us. I ordered with him I order the Nachos as an appetizer, then I ordered a kids pizza and kids burger on the fly because I had my 4 year old autistic daughter and my 6 year old with me who were VERY HUNGRY. Then for entrees, my vegetarian 12 year old order a veggie burger with no tomato (she’s allergic) and I ordered wings with fries…… the app never came out…. I actually had to ask multiple times to my under the influence waiter to please check because my wings (no fries) and a well done burger (not veggie) came out but no nachos…. :-(. He argued with me that the burger was veggie and not meat… IT WAS MEAT. Then after all of that… here’s the kicker, even after the party host told the waiter checks would be separate he stil neglected to keep tabs on orders. So at the end of the party I waited patiently for my tab…… Jose charged me for everyone’s drinks from the party. I had no issue with paying MY BILL. Kevin the Manager, a short maybe Hispanic man with a beard who also refused to give me his name and I later had to call the store and get it, let me know that because I would not pay for the other persons drinks from the party he had to call the police….. my autistic daughter who was already overwhelmed from all of the lights and sounds had an entire hour of crying. My 12 year old daughter with anxiety had and entire anxiety attack because Kevin who was the most unimpressionable manager I’ve ever known, Jose who I guess I can’t blame because management allows him to be under the influence while serving. I don’t even care to be long winded at this point because this was single handedly the most embarrassing, sad, and most unfortunate situations. I just want to thank Montgomery county police department for calming my kids down and rectifying this whole situation. I want to apologize to our good paying tax payers for Kevin and Jose wasting our time. I ended up paying for MY entire bill. Even though allergies were ignored and meat was bought out and my app never came…. I paid for it. I did not pay for everyone else’s drink. HOWEVER Kevin did ban me for a year and also called for more units even though I was not violent or aggressive but you know how that goes lol. And even though I paid 112.00 :-) the cops and I were all laughing at the situation because how could a business be this disgusting. Then they gave me a fake receipt when I ask for my receipt. But thank god for Apple Pay lol I’m pretty positive it was because of the color of my skin. But it’s all good. I PAID MORE THAN 190.00 in total to this place for this treatment. Kudos to y’all! If I could be louder about what you put my kids through I would be! Be aware as a person of darker color that you will be profiled in this way. This is the very reason they have sheriffs there on standby. So please make sure you check who you are going out with. Because I had absolutely no issues paying MY BILL. UPDATE: was told guest relations would reach out and IT NEVER Happened!!!

If you read my previous reviews on Dave’s and Busters you will understand my thoughts. Tyus, our server made us feel welcomed and was very attentive with our tables needs. The establishment was clean and would definitely be returning. Give Tyus big kudos on his performance.

Good drinks. Pricy, but good.

Greg is the best server if you want to wait over an hour for drinks ,,…. Worst service ever