Dan Jones

Cozy, love the design

Wanted a Gill-laté but they did not have condensed milk, so I had a cappuccino instead. For a $5 coffee, it was just ok. Place is very clean.

The latte was burnt. Burned my mouth and they couldn’t hand me the brioche with the correct filling. Ended up leaving with the wrong one. And the place isn’t inexpensive. I tried calling them with the number through google listed but it is a fax. I emailed. Will see if any response.

As a frequent customer of this store, I never thought I'd be writing a review of this abysmal customer service that I experienced. Unfortunately, my most recent visit at 3 pm left me utterly disappointed and frustrated, and I feel compelled to share my experience. Despite being a familiar face to the staff and having ordered their acai bowls numerous times before, I was met with shocking indifference from the man who often stands at the front counter. I approached the counter politely and asked for my usual acai bowl, a request that should have been straightforward. To my astonishment, the man flatly refused to make anything for me. What made this experience even more infuriating was the fact that I could see all the ingredients for the acai bowl ready to be prepared right behind him. It was clear that he was fully capable of making it but chose not to. It's disheartening to witness such laziness and apathy from a person who I encounter daily at the register. Customer service should be the cornerstone of any business, especially one that relies on repeat customers. It is inexcusable to treat loyal patrons with such disregard. Even if the man had a legitimate reason for not serving me, he should have communicated it professionally and courteously. Instead, he left me feeling disrespected and undervalued. Furthermore, it's important to note that I have witnessed the other hardworking employees at this store consistently prepare acai bowls for customers without any hesitation. This stark contrast in service between the diligent workers and the individual in question only highlights the extent of the problem. It's baffling that while some employees uphold the standards of good customer service, others seem disinterested in meeting the basic expectations of their role. This inconsistency further underscores the need for urgent improvement in the overall service quality at this establishment. I have been a regular customer of this store, but after this experience, I am seriously reconsidering whether I want to continue patronizing it. It's clear that there are serious issues with the customer service at this establishment with one particular member, and I sincerely hope that the management takes steps to rectify him. As for me, I will be exploring other options where my loyalty and patronage are genuinely appreciated.

Good coffee, decent prices. Nice place to sit. It was perfect for a very casual meeting. They’re very friendly. The music is kinda loud.

Delicious latte and great pasty selection! Baristas are really nice and there are a few small tables to take a seat inside