Dairy Queen Grill & Chill

Poor customer service.

Can't find a decent fastfood anywhere since covid. Food always cold/hard here. The one mature lady that works there is friendly enough, but that doesn't replace the poor food quality. Today was no exception to the always cold food, below food safety temps for sure, as well as the fries being rock hard amd cold. No one else was in line, so guess thats why we got old food.

Always a treat going here ! Fast friendly service ! And as always great food and goodies for everyone in the family

I am a long time DQ fan as well as someone who has worked at a DQ location in the past, and to say this location is an embarrassment to food service would be an understatement. My friends and I had spent our time at the local Christmas market on 12/9/23 and went across the street to DQ because we all remarked that we LOVE Dairy Queen! Unfortunately our experience at this location did not live up to our expectations. We all ordered combos with additional items, and when I ordered I remarked about getting a whole box of fries, which they argued me down about saying they can't accommodate an order like that, so I just ordered a large fry and made my way to my seat a little disappointed, but then decided I'd go back up and offer to pay whatever was necessary for them to fill a box of fries for me, and they proceeded to go in circles with me about how they would not do it for me. I protested that I knew it wasn't on the particular menu but that I knew it was something they could do for me and they treated me very poorly up to the point that the manager had worn me down to a simple order of 2 upside fries dumped into a box to thereby supply me with a box of fries. At this point I already felt unwelcome and foolish, so I politely thanked them for putting in my special order and then made my way to my seat, where our food had promptly been served, excluding one of my friends orders. While he waited for his order I began inspecting my original order which included 2 large fries. To my discontent the 2 large fries were served to us both half full, which was difficult to bring up to the staff because at that point I felt like I was coming across very bothersome to them. They gave us an additional small fry to make up for the missing contents. At this point I was unimpressed by their service but it didn't end there. While we all began digging into our food, my friend proceeded to sit there for another 5 minutes before being forced to go back to to the register and notify the staff that his food never made it to the table!!! This was the crowning achievement of failure in customer service, they couldn't keep it together at all, and the place wasn't even busy. So we finished our food before our friend started eating. Then on our way walking out the door, the manager very oddly shouted "HAVE A NICE DAY!!!" at us, which came across as phony politeness. My partner said the hotdog she ordered tasted bad and had the texture of rubber. Honestly nothing but insult to injury at this place. I wish I went absolutely anywhere else! This location has definitively made me question eating at any DQ location after this. Don't eat here. If you want DQ go to north reserve.

It shouldn't take 7 minutes to get a blizzard in the drive-thru. I understand being busy, but being in a drive-thru for over 20 minutes is unacceptable.

Very friendly staff, good food, fast service.

Very prompt service. Chicken strip meal very good

We had an excellent employee by the name of Charlie at the Dearborn drive thru and she was absolutely wonderful. Definitely deserves a promotion. Food was great and our whole family enjoyed it. Thank you Charlie!

Cheese Curds are amazing !!! My chicken Strips were paper thin I have better in my freezer.