Crumbl - Smyrna

The only reason this location is getting a 2nd star is because the manager and the employee Caleb who tried to pacify an extremely hostile situation. As you can see in the photo, the who I assume lead employee gave me the bird after I asked for compensation due to the cookie I prepaid for being out of stock. She offered a swap but the cookie I ordered was more expensive so I was not satisfied with that solution and asked for something additional. I began recording the interaction when she dismissed the other 2 employees and started speaking with hostility. She ended up calling the manager who offered me a free cookie for the troubles, but I never got the refund for the cookie I did not get. I will be calling the store tomorrow and will update if that changes but be ware if you visit, the young lady is not fit for customer service. Update: I called the store and was able to get refunded for the cookie I never received.

I was really looking forward to the maple cream sandwiches since I had just tried them from a location in Nashville and they were the best thing ever. However, to my disappointment these sandwiches had regular cream not maple cream. Pretty bummed.

A must try!

They are sold out of cookies almost every time I go there. It’s a cookie place. Should never be sold Out

Yummy for my tummy!