Crumbl - Durango

Employees are always super friendly, we get these cookies often in our office! The cornbread cookie is my favorite!! Wish they had it more often :)

Them mornons make yummy cookies!

Born in Logan Utah Crumbl took the city by storm, their Instagramable rounds offered in thirty stores across six states by 2019 and now in all fifty states with six in Las Vegas including the Durango location opened in May 2020. Created by Sawyer Hemsley and Jason McGowan, rapid expansion through franchising yielding mixed results from store to store as evidence by Social Media, it was after nine variable experiences that the westside storefront proved competent, the staff exceedingly pleasant whilst describing each choice. Undoubtedly popular in part due to photogenicity, though a sterile interior oversells the fact that everything is made from scratch, the first thing those entering will notice is Crumbl’s limited collection of just six weekly flavors, though on this week the overly-sweet Chocolate Chip was replaced by Semi-Sweet Chunks plus Sea Salt. Still a young company, so much success despite only starting in September 2017 certainly enviable, best bites came from specials that included “Banana Bread,” all the classic flavors well-represented including warm Baking Spice notes. Offered onsite or via delivery from 8am until at least 10pm Monday through Saturday it was next that Strawberry Cupcake riffed-well on the idea while Waffle did the same except for the regrettable artificial “Maple” Syrup. Again finding “Cake” concepts better than the Cookies by which crumbl made their name Peanut Butter Cookies & Cream was rich, yet far too dry, while the all-new Snickerdoodle Sandwich set a high bar by doubling down on two great ideas at once.

Fast and friendly service

I don't write negative reviews very often. But I can't ignore how poorly I was treated when I called to ask a few questions about the mini cookies. The gal, (I know her name, but won't share it here) was short, rude and hung up on me. I simply inquired what the minimum order was for mini cookies and if there were any special order options. I will never patronize Crumbl again. I make a great chocolate chip cookie at home. I don't need to be treated that way.

I did not get the hype of these cookies, but now I order a minimum of once a week. Haven’t had a bad cookie yet.

The cookies are always outstanding, but I find that they are a little overpriced. Cheerful, fast service.