Crave Coffee & Tea

I usually refrain from leaving negative feedback, but I feel compelled to share my recent experience at this establishment. I strongly advise against visiting unless you enjoy being treated poorly by the staff behind the counter. My family and I visited last Saturday after my son's early tee ball game, hoping for a pleasant coffee break. However, we encountered an unpleasant situation. Despite spending around $40 on drinks and breakfast items and waiting for 25 minutes, the service was disappointing. When I politely raised my concern about the excessive sweetness of my drink, I was met with rudeness. The staff member insisted I pay for a replacement, even though I had barely taken a few sips and had been preoccupied with attending to my small children's needs. It's disheartening that despite expressing my willingness to discuss the issue with a manager, I was denied access to their business contact information and have yet to receive any follow-up (I offered to leave my contact information, I left my full name and number). This type of treatment not only tarnishes the customer experience but could also impact the business's reputation and bottom line. Treating customers with respect and empathy is crucial for fostering loyalty and positive word-of-mouth. I sincerely hope this feedback reaches the management and encourages them to prioritize better employee training and customer service practices. To respect the the employees privacy, I will not mention her name nor the exact words that came out of her mouth but I'd be happy to discuss it with her manager if I can recieve a call back.

I love this place from the espresso to the baristas- particularly Melissa. I was confused about my order, and she came in and really tried to understand. She's amazing... along with the others who are working with her!

Only if I could give them zero stars, worse experience ever and it’s not the first time they did this!! Paying $10 for something I didn’t order, I ordered the jalapeño bagel and they choose plain one for me without even contacting me! Hate the attitude of the workers, don’t waste your time and money here. Won’t ever be returning again!!

literally the best cafe in corona, their bagels are the so fresh and delicious. Also super tasty drinks. I’m surprised this chain isn’t more mainstream. They deserve the recognition!