This location has great wait staff and horrible staff. It's all about who you get. The young woman I had at my last visit too a long time taking my order. She was nice but then I wanted 40 minutes for pancakes and eggs. I watched families who came after me get their food. I had to ask another waitress to find out what was going on. My waitress never came to give me an update initially. Finally she came out and claimed that she put in my order but it didn't come up for the cooks. I received no discount, nothing. She left....I waited again for my food. I watched the hostesses lean against the wall talking to customers who where her friends kept having to be reminded to go back to the front because there were customers. There are some really great wait staff at this location but training or better management is needed.
I ordered a Meatloaf and Grilled Chicken tenders family meal, comes with 2 sides and I ordered an extra family side (Dumplings). Also the bread I ordered half biscuits & corn bread. Took so long, it was not busy at all. it was my fault I didn't check my order before I leave the restaurant because took too long. When I got at home, I got fried crispy chicken tenders (asked for Grilled), I got all biscuits not cornbread, I didn't get my Dumplings also. Really bad service. I love the food, but it's not what I ordered. I won't come back after waiting so long without being busy.