Today, the service was off, but it was not normal for this place. The food, as usual, was delicious! Would cone back for sure, as this is not the normal experience and would recommend this place to anyone, but when the service is bad, expect long waits and slightly warmer than warm food but not hot. Today our server had to return to the kitchen for 3 different things and never did return to refill our drinks until the very end.
First time eating at Cracker Barrel. First of all, when we walked in, the 2 people who worked there saw us come in and walked away from us. We looked around the store for a while to wait for someone to seat us. Employees kept walking past us and not seating us, and no other people were in the store area. Finally, after 15 minutes, we were seated. The table wasn't clean. We waited another 15 minutes for our waitress to take our drink order. She came with the drinks 10 minutes later and didn't take our order she went straight to another group of people who were just seated right next to us, took their drink order, came back, and gave them their drinks... then started taking their order before she took ours. Then she walked away! She came to our table another 10 minutes later to take our order. The food came 45 minutes later.. we had no utensils. The loaded mashed potatoes were cold, dry, and crunchy. The sausage was slimy and pink. The eggs whites were clear and slimy and were burnt on the edges. We asked for gravy on the side, and it was smothered all over the plate. She tried to blame that on the cook. We asked for separate tickets, and the entire order was on one ticket. We were all so disgusted with the food and appalled at the "service." We will never go back. That's for darn sure!
Over seasoned steak and hash browns , Cold mashed potatoes and gravy. The server argued with us then have wrong bill
Waiter was horrible. Had to flag him down 4 times
Service was slow, server was not very friendly and did not check on us, floor and tables were dirty.
It was delicious friendly staff and great service
Best pancakes ever! Good food Good service Good atmosphere
Food and service has been great
Service was slow, the hostess was no where to be found.