Cotton Patch Cafe

Came in and there were 15 tables/booths open - girl left us up front and went to the back - not sure why - we waited awhile then I grabbed our menus and was going to just grab a booth when she came back - meatloaf was only one small piece not like previously There was plenty of room but long tables were so pushed together that the waitress couldn't get through and customers had to pass drinks down from the ends of the tables Was freezing cold - people were wearing sweaters and jackets and one of the girls seating people had material on both knees gone from her jeans - okay to wear to a football game but very tacky for a restaurant All in all the manager needs to their job - server was great

Great

I don't know why I keep going to this location other than it's the only one around near me without driving 30+ minutes. This cotton patch is the worst I've been to. Multiple people I have talked to and in my groups personally eating there get the runs or food poisoning here. I swore it off at this location years ago but tried it out once again, but only because it was chosen by other people. The food isn't horrible, but sometimes it's just off. Like they are trying to add extra salt or flavors to cover up expiration dates, especially on their fish and seafood. But the issue I have other than people getting sick or refusing to eat their food is we came in because they have the kids eat free on Thursdays. Well, we have 3 children, and the management always gave us all 3 for free. A couple of weeks ago, we went in, and did the kids eat free and were told by the server that they couldn't do all 3, that it is 1 child per adult. That is perfectly fine, and we are willing to follow the rules. However, the GM at the time or district manager came over and told us that if we ask for management that they would always accommodate our 3rd child. It turns out to just be up to whoever is working because the GM that was there yesterday scolded us in front of staff saying that they would never do it again and talked down to us like children in the principals office. We didn't come in to do anything wrong or against the rules. The staff then began to treat us differently. They would not return our check to the table. Even after asking, it took 15 min to bring our check back with 2 tables seated other than ourselves. The staff was pointing at us and bringing others to look at us and pointing, making us extremely uncomfortable and making snippy comments amongst themselves. We came in and did as we were told to do by management, then get scolded by another person in front of staff and guests. To then be treated like criminals coming in to take something illegally and be treated like less than a guest at the restaurant. This even all took place after I asked if I could still use my military discount as I was intending on paying separately, but she just looked at me and walked away. This happened several times after as well when asking for other things from that point on. We were always friendly with her and had no complaints until we mentioned the manager telling us to request him for the 3rd child. I don't think I will be returning to this location. The staff was unprofessional at best. The service is always slown even with 1 or 2 tables there. It has always been that way. But we like cotton patch. Just this location is severely lacking in good management. With being consistent with taking their customers as a priority. Because without us you don't have a job. I've seen management treat other people that way at this location, so I can't say that I'm surprised. They need a complete change of staff and management here. Hopefully, getting some people in that actually care about their job and the company they work for and especially its patrons will help fix the issues there because it's a great location. It makes sense why it's always empty but why is it so slow with 5 servers 3 cooks 2 managers and only 2-4 tables every time I go. Impressions are everything especially from staff and this place is lacking in every improbable area.

Okay so I ordered to go I get home open my container and come to find out that my food was microwaved. They left the microwave bag with food in it on my Togo plate. First I was told they do that so that the butter doesn't get on my other food from the broccoli but yet my broccoli didn't have any butter on it. Then I was told the reason why they do that is to keep the food warm I live 5 mins away from restaurant food was cold. Chicken fried steak had too much bread and potatoes was a lump. Don't appreciate paying almost $40 for some food that has been in the microwave. Microwave food is for the home not for takeout from a restaurant going to try to get Gordon Ramsay involved. I give them a 6 divide in half minus 2

Great food good service and nice place. Portions were so big!

Need more Vegan options! Vegetarian options: Need more Vegan options

Esmeralda took great care of us ! She is AWESOME