Sad that this place is drive thru only so long after Covid. Drive thru leaves lots of room to get the order wrong, and they frequently do. My pulled pork plate last night had tons of fat and gristle and was largely inedible.
Ugh! It pains me to leave such a low review. We used to order here all the time! Some time ago we stopped because the service had gotten so terrible. I decided after a while to give them another shot because I love their ranch and salads. Before today, our last few orders and service were not acceptable. Food-wise, everyone is entitled to a bad day, and it was ultimately the service that lost our business. Today, I placed an order and after my money was taken, I was told to park and wait. The wait wasn't terribly long, but I spend most of my day on the go and did not feel much like waiting today. At about the 10-minute mark, I asked for a refund but was told that my food was coming out. When the lady arrived at the car, I asked for a receipt and was told that I would have to get back in line. I simply asked if it was possible to hand the receipt out the window and was met with an unnecessary attitude. Because of this, I asked for a refund. The bag was snatched from me, and my refund receipt was handed to me out of the window. The same way that I had asked for my payment receipt to be given to me. This experience was so unnecessary. Sometimes your customers would like to know before paying that there will be a wait. Again, although the wait wasn't long, I would have appreciated being given the option to pay and wait. Aside from this, customer service is something that so many places lack now. Please keep in mind that aside from the food, customer retention can be greater with better service.
It’s a miserable ride low life lady that works at the drive thru that doesn’t know how to talk to customers! I wondered why 3 ppl drove off after talking to her! Nasty spirit! The Huffman location!!!
Been driving 22 miles just to eat costas.today was the worst experience ever.got home ordered family pack pork with extra beans.well there was only enough pork for 3 bbqs and the beans were not costas they tasted like out of a can.gonna have to think about next trip.
Pulled pork was great. Chicken tenders were a little well done. Sides were great as well.
This was an awful experience. Sat at the “bar”, ordered a drink and was asked if we wanted ice. Then 2 men sat next to us and asked to use our phone to call the “baby mama who refuses to let him see his kids”. I tried to get help from the staff to no avail. Ended up dragging my husband out of there before he could respond to the “men’s” further questions about giving them some money!