Costa Coffee

Great coffee thanks

This costa is in need of refurbishment, the chairs were badly stained and look disgusting, the tables are all worn and look unhygienic, for anyone visiting the white rose centre, I would advise using the costa in next

Absolutely disgusting how I've been treated today 20th Feb at 10.35 am. I asked for a strawberry milkshake and they just made me one. It was hot. I told her I got a cold one the other day she called me a liar. Why would I want a hot milkshake SERIOUSLY HAD TO WALK AWAY WITHOUT MY REFUND

Good value for money

I am appalled at the service when me and my friend when to by something we were met with a rude attitude and we didn’t feel welcomed when walking in the establishment my friend bought a rocky road which we shared this was the most disgusting thing I have ever tasted I don’t think that rocky road is difficult to make but apparently it is as it was horrible the texture and the taste was not appealing we also had there season specially Terry's chocolate orange hot chocolate not only is it a mouthful to say it is also the most underwhelming thing I’ve ever drank there was no taste to it and it was lukewarm who wants a like warm hat chocolate I’m disappointed and unhappy with the service.The only thing reasonable was that we got a Terry's chocolate slice. Won’t be coming here again and won’t be recommending to anybody . !!

Wrong size and stacked two cups

Ordered an Iced Mocha. It was mostly ice ! Would not recommend

5 staff behind counter, not a smile from any of them, what has happened to customer service?

After being a Costa Coffee user for so long I am now to part company after over hearing a 1-1 on cafe floor on 12th August at White Rose Upper floor shop, as how the Supervisor/Manager spoke to the colleague was disgusting, basically told her staff member very abruptly and rudly, with a threatening tone how she needed to improve or she's out the door, discipline is crucial but so to remaining professional and polite but still having the skill to get you points across, but I afraid this lady failed so much on all these in delivering this 1-1. Shocking to overhear, In addition the managet/Supervisor then proceeded to leave her laptop in full view of anyone in the coffee shop, I'm hoping there was nothing confidential on it and it remained safe after I left as had it disappeared no member of staff would of had a clue as the only people around was customers.