Costa Coffee

Allright

The customer service here was great. The staff who served me and made my drink were lovely. Also, I didn't wait long. My strawberry and cream frappé was delicious. Also, has a brilliant view of Princes Street.

I went to visit the shop today and had probably the single worst customer service ever. It seemed like the staff did not want to be there, nor did it seem like they wanted to serve. When i asked for my coffee it wasnt in a nice manner, it was blunt and felt incredibly forced. When my coffee was made, i had no idea who was serving me and the coffee was slammed in front of me causing the coffee to fly out of the lid and land on my jacket. I work in customer service in Edinburgh and i have never and will never treat any customers this way. I also was not asked if there was anything else i needed and felt rushed out of the shop. I eventually got what i asked for however but it was the manner of which I it was given to me. I was already having a rough day and I'll be honest, that nearly made me cry. Thanks a lot.

Typical Costa but with a view of the Castle and Museum. The downside is that this cafe is never warm when cold outside. If you need to warm up, go elsewhere.

Great view of the castle!