Cook Out

Just went through drive through.. my hushpuppies were like brickes I asked for a chicken club and got a chicken sandwich with lettuce . I made it clear I wanted the grilled club with no lettuce , that would leave tomato bacon and mayo I have nothing but blah.. we ordered a total of 4 trays.. get to the window asked how many do u have she said 4 and gives us 4 drinks then the manager comes and says how many trays are you supposed to have (after already asking and the cashier verified) we said 4 she said she must've forgotten the 4th we asked for the reciept only 3 trays and she proceeded to charge us 8 bucks and change and I asked how did we get 4 drinks if she forgot a tray.. so needless to say training is overdue and needed.. I tried to call but I get corporate.. and of course they are closed. This is the 1st time I've had this problem but usually I go to the POOLER location they are always TOP NOTCH..

Why do you all have a double line only to let other people go ahead I've been in line for 30 mins and 2 cars passed me all ready that was behind me there as to be a better way Cook out!

Food is always great. Atmosphere and customer service aren’t always great. I mean, I work in the food industry and understand it can be tough. Just at least try and be nice to the customers you serve.

Its cookout!

I will never buy from cookout again. French fries are burned and very oily, burger not good.