Colton's Steak House & Grill

The customer service is HORRIBLE, the manager Joe was so rude and very unprofessional, he asked me what was wrong with my order as I was explaining he walked off midway through me talking. The restroom needed some attention, and the staff was scared to tell me the manager's name as if they would get in trouble or something. The waitress was nice and apologic. Second time visiting and each time was HORRIBLE!!!!! If you're looking for cold food and HORRIBLE customer service then Colton's Steakhouse and Grill in Bartlett TN is the place to go!!!

During a snow storm and extremely understaffed, that crew made miracles! They were nice, patient and food was incredible!

I had the worst "first" time experience in Togo Saturday January 27. Placed order at 5:30pm, arrived at 6:10pm, girl A came to greet me asked me was a certain order mine then went back inside, girl A came back 6:20 asking me was that same order mine, I again told her no and she goes oh I dont see your order and leaves again, 6:30 girl B comes asks me if the same order girl A been asking was mine, I said no, showed her my confirmation email and she goes well the kitchen is backed up and left. Meanwhile two cars pull up togo gets their order and left while im waiting. 6:45 I go inside to just cancel at this point. Girl A goes your order is being bag up now and she goes in the kitchen, she returns with girl B and two other employees, now im looking at my order on their tablet looking as if its been fulfilled. An older Lady comes out and uses the verbiage "we never put your order in so you was not charged" then she goes "its on you not us" then insinuates after I submitted my order online I must have done something for them not to entered it, thats when I go from partially upset to pissed because how do you tell the customer its on them and not the store issue. Then she ask if I can cancel the order on my end. I was like no, she went back in forth between you haven't been charged to we are issuing a refund. So girl A telling my order was ready was not true. They didn't care to attempt to rectify the issue, not a care in the world. I was too distraught to ask for names, as someone who worked in customer service 15yrs I will never tell a customer its their fault even if it is just rectify! Well that will be my last visit.

My in-laws and I came here with my husband a few weeks ago for lunch. There were very few people in the restaurant and we were seated near the bar. Our hostess was brand new, and it appeared they only had one server, but she did an amazing job despite appearing stressed out. The food itself was okay, nothing too special. My family said their food was okay. I ordered the Smoked Turkey Sandwich. I was very surprised it came out hot! I wish the menu specified that it was hot, because I wouldn't have ordered it if that was the case. Everything was decent and fresh, but their water tastes very funny so make sure to avoid getting water to drink.

Tiffany good waitress, best this about this place was me leaving, table greasy, floor had enough grease to cook with, food SUCKED, Pork chop no seasoning, ask for 2 they only had 1, no baked potatos but the Potato skins was over cooked bacon on it over cooked, oh no chives on it, worst thing was the yelling in the kitchen if that man in the kitchen yelled at me like he did someone on my jobsite he be looking for a new job wow just so fail here.