Cold Stone Creamery

If you want to wait in line for 30 minutes while a staff of teenagers goof around with their friends and completely ignore their customers standing in line, this is the place for you! Unbelievably terrible customer service. I’ll travel a little farther to the one on Old Spanish Trail.

Don’t bother trying to get ice cream on a Saturday night. Was at the store with plenty of time before closing(over an hour) and they told us they had shut down machines and were unable to give milkshakes etc. the guy was also wearing his shoulder bag like he was heading out, while another employee went to hide in the back.

The staff are always welcoming and the ice cream taste amazing. My family loves coming here be back soon for sure !

I was just in on a Sunday afternoon where a young lady (Jae) was working all alone (shame on you Cold Stone management). As the lobby steadily filled up with people, Jae continued working steadily and efficiently. She was friendly and professional despite the stressful situation before her. Our order was completed with accuracy and packaged perfectly.

Overpriced and underwheming. Staff seemed troubled to assist me with my simple order. Not a place that I will go again considering the cost.

Staff were extremely inviting and helpful.

Constantly out of flavors of ice cream, or critical components. Cups, spoons, napkins, whipped cream, or etc. out of stock every time we visit. In dire need of proper inventory management and training.