Cold Stone Creamery

Ordered a shake and it was watery

hello.! I recently made a complaint about something unhygienic, but I think the consumer service of this company is of no use. They told me they would send a reward but they never sent anything, it is very unpleasant that places like these have these types of people who do not know how to do their job, I would like to take my complaint further, but I feel that it would be absurd on my part, they are not going to take things seriously.

My kid loves it

Worst service. There was a large group of people at 9:50 when they closed at 11. Savannah told my boyfriend that he couldn’t be served because they were done for the night. Then 2 more groups of people walked in were served with no problem.

Ellie at Cold Stone Creamery is an absolute gem! This visit to the store is made infinitely better by her genuine warmth, caring nature, and exceptional service. It's truly a rarity to encounter someone who embodies the art of customer service the way Ellie does. Her ability to connect with customers on a personal level is a testament to her remarkable skills and dedication. In an age where genuine, caring service is hard to find, Ellie stands out as a beacon of excellence. Her friendly demeanor and attention to detail make this visit a pleasure, and her ability to create a welcoming atmosphere is truly commendable. If you're seeking an extraordinary ice cream experience coupled with exceptional service, Ellie at Cold Stone Creamery is the person to see. WOW!!! Thank you Ellie,

Not enough Mandi.

Second time my grub hub order was messed up and over charged for items i did not receive. I Spoke to Amber and she said i can't do anything about it and she is a manager.