Cold Stone Creamery

2.9
(264 Reviews)
  • Business Photo
  • Business Photo
  • Business Photo
  • Business Photo
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Ratings of Cold Stone Creamery

google
Google
3.8
(112 Reviews)
yelp
Yelp
2.2
(149 Reviews)
tripadvisor
TripAdvisor
4.5
(3 Reviews)

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Photos

  • Business Photo
  • Business Photo
  • Business Photo
  • Business Photo
  • Business Photo

Location & Hours

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

600 Market Pl
San Ramon, CA 94583
Monday
11:00 AM - 9:00 PM
Tuesday
11:00 AM - 9:00 PM
Wednesday
11:00 AM - 9:00 PM
Thursday
11:00 AM - 9:00 PM
Friday
11:00 AM - 10:00 PM
Saturday
11:00 AM - 10:00 PM
Sunday
11:00 AM - 9:00 PM

Recent Reviews

google
Feb 2024
Was there at this store at 9:30 pm (closing hours is 10pm ) with our kids. They were closed !. Kids were very disappointed.
google
Aug 2023
they only allowed us to have two samples which is weird bc they never have a limit, no one was even behind us we had so much time. when we ate it and the waffle cone was super stale which was disappointing because i love waffle cones. the ice cream scoop was small. I also wanted twix in my ice cream and they only took one twix and barely mixed it. there was just one chunk of twix to eat. they did the same for the rest of my family
google
May 2023
Best place for ice cream and ice cream cake in San Ramon. Convenient and enough sitting space outside. It's kind of a go to place for little ones for sweet treats ..
google
Mar 2023
Rude workers. Two women who helped us acted like it was a big deal when we wanted the Kirby desert in the actual Kirby cup! More of a sigh about having to do it rather than a smile. Very unfortunate to see from a coldstone store where other stores have been great.
google
Mar 2023
Definitely not worth the price. The ice cream is overly sweet and nauseating. I took a couple of bites and couldn’t eat anymore. The place itself is also quite small. Do not recommend.
google
Mar 2023
Bad customer services. If I could give a zero, I would have for my experience today. The store was empty with two helper behind the counter today when I walked in. I ordered a pineapple mango smoothies, which the first guy took his sweet time going to the back room to retrieve the mixer bowl. When he came out he asked again what flavor I wanted, and instead on MANGO pine apple, he told his buddy it is pineapple, and they both pushing back and forth on who would make it. By that time there is a line behind me, about 6 customers. So the 2nd guy prepared the ordered and let the machine ran, and went to help the 3rd customer, while the 1st guy took another smoothie order and quickly prepared, and cashier's for the 2nd order. There 3rd, 4th, 5th were also done at that time, the 2nd helper keep looking back at my smoothies but instead of finishing it, he went to help the 6th customers in store. The 1st guy saw me standing in front of his cashier waiting and asked what did I get. I waved my empty hands to him, and he asked me DID I ORDER? Told him yes, and he looked at the smoothie machine, shrugged then continue with the cashier charges for the rest of their customers. I asked them if I ever gonna be served, they acted as if they had no idea what my issue was about, so I left the store Would not returned as this was not my first time dealing with rude helpers here at this store. Not surprised if they are going to close neither in this day and age
google
Mar 2023
Really good ice cream place
google
Mar 2023
I had the worse experience at this location. I went with my sisters and as soon as we walked in we, we were greeted with dirty looks. One by one we ordered our ice cream, and when it was time for us to pay, our experience at this location went downhill. One of the workers basically threw my sisters ice cream on the counter, while we were all lined up at the register. The employee helping me was very nice but the cashier was VERY RUDE! he threw our money at us, and when we asked for lids he threw those as well. From the moment we came through the door, the cashier was not friendly nor was his customer service good at all. Hopefully corporate can nip this in the bud before someone else have this unfortunate experience. I hope that customer service is important and this is handled accordingly. I would not recommend this location to anyone at all.
google
Mar 2023
The two guys working at around 6:30 Sunday evening need to smile. Sucks you had to work on Sunday but please don’t take it out on the customers.


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