Cold Stone Creamery

3.3
(178 Reviews)
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  • Business Photo
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Ratings of Cold Stone Creamery

google
Google
4.0
(99 Reviews)
yelp
Yelp
2.4
(75 Reviews)
tripadvisor
TripAdvisor
4.5
(4 Reviews)

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Photos

  • Business Photo
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Location & Hours

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

1010 Court St
San Rafael, CA 94901
Monday
11:00 AM - 9:00 PM
Tuesday
11:00 AM - 9:00 PM
Wednesday
11:00 AM - 9:00 PM
Thursday
11:00 AM - 9:00 PM
Friday
11:00 AM - 10:00 PM
Saturday
11:00 AM - 10:00 PM
Sunday
11:00 AM - 9:00 PM

Recent Reviews

google
Mar 2024
I love Cold Stone and this one is amazing IF you have the one man (forgot his name) help you. He is friendly and serves great potions of add-ins. I need to know his schedule. His partner does not have the same work ethic. I’ve been ordering the same thing for years. I asked her for my flavor of ice cream and tell her about my add-in choices. She says that I can order another flavor and I responded that I didn’t know you can do that. As I see her stuffing the carton full of ice cream, I remind her about the add-ins. She looks at me and tells me that that isn’t the way to order and she requests that I have my add-ins on the side. On the side?, I asked. That’s a first. The whole point of Coldstone Creamery is to mix your favorite treats with the ice cream. Well at least I thought? If I’m wrong, please enlighten me. Back to the order, I ask that she mixed my add-ins to my ice cream. Well, I tell you what, she was not thrilled about my order and continued lecturing me about how to order. I keep my mouth shut and my eyes looking down. I paid and gave her a $5 tip for her efforts to do it the way I asked. She didn’t spoil me on the add-ins, that’s for sure. Today, I can back to see if the gentleman was working. I didn’t see him but I did see her and a sign that said “Stone is broken, add-ins will be on the side.” Coincidence? I returned to my car empty-handed.
google
Dec 2023
I love the milkshakes and the delicious non-dairy whip cream. They keep a large variety of flavors and toppings.
google
Dec 2023
I like this place. Is cream is decent, but pretty pricey. 30 dollars for 3 people. It does have amazing ice cream cakes. The best I have ever had. Its atmosphere is quite nice and the workers are friendly. Good location too.
google
Jun 2023
Bad service from this lady staff … I will not go back to this store… I love ice cream but I don’t love the service.
google
May 2023
They have a vegan ice cream option! It's Silk brand and I really enjoyed it. Thank you Cold Stone for offering an option besides sorbet, it's tasty but just not the same. I will absolutely be back!
google
Mar 2023
Customer service very poor. As soon as we walked in, one of the female workers gave us a mean look. Wasn’t what I ordered, and didn’t want to lower myself to argue. Honestly I’d give it Zero stars if I could …
google
Mar 2023
The ice cream with added goodies was delicious. While not cheap, the quantity was large. We enjoyed out ice cream out on the court.
google
Mar 2023
Very bad service and dirty place
google
Mar 2023
Awesome location and staff, if corporate sees this they all need raises!


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