Cold Stone Creamery

Went in two nights in a row to try to get icecream for the kids. Friday night the kid working was sitting on the counter on the phone talking with a friend and was audibly upset that we had come in. We ended up leaving without ordering. Saturday night same situation. I won’t be back!!

Tried the new Frosted Pumpkin Bread which actually tastes just like what the name says, but in ice cream form and is now my favorite flavor they have. It is a part of their "new autumn in a cone" selection so I hope they keep it around throughout the whole year cause it's delicious! The staff did seem a little bored, but it was 8pm so I wouldn't judge them because I don't think I could "chop chop, fold fold" all day and not be a little tired of ice cream at the end of the day. Next time I think I'll try one of the other new flavors they have for autumn.

Had a big order this evening and they were so friendly and helpful. They made waffle bowls fresh for me and they were fantastic!

Good ice cream that takes a little time to get ready. The combination of items gives an unlimited variety of taste combinations. The staff is friendly.

Jerry has problems lowkey. The two guys that were working tonight on 5/16 were amazingly kind and patient! You love to see people who vibe at work

This is towards management, not the staff. My friends and I stopped here for a nice treat in the hot weather. There was only ONE person working - Ron, I think his name is. He was so incredibly patient and kind - despite how busy it was. He was by himself on a SATURDAY, and yet he still managed to be efficient. The only reason this location got an extra star is because of him. To management, I genuinely hope you find the coverage to help the staff who have to be alone. Even if there were two people scheduled, and one called in, it is your responsibility to find coverage or help your staff - even just for a little bit. It’s a reflection on you and your store when you don’t somehow help your staff on a busy day. My heart broke for him. Many people know how it feels to be alone on a busy day, and it’s not fair to them. It wasn’t fair to him.

Good variety of ice cream along with good service. Their specialty items seem to have gotten really expensive

Tried to do something nice and take my son and mother in law out for a spring break treat. After we had ordered and received our ice cream I tried to pay with a fifty dollar bill on a almost 20 dollar charge. I was told they do not take U.S. CURRENCY of that size. I politely asked how they would like me to pay then since I hadn't been told before ordering and had nothing smaller in my wallet that would cover the bill. If you are not going to accept cash of all denominations it should be posted on your door in a sign that you can't miss. Your one employee wanted me to put it on a credit card. Why should I have to put something on a card and add another step to pay for a scoop of ice cream, and why does your store want to pay the transaction fees for a credit card. If you don't want to take bill's larger than a 20 then don't charge 6 dollars for a cup of ice cream.

I just went to the north cold stone and was surprised. Usually when I go the staff are friendly and such. But this time the staff went above and beyond. Bryana T. made this trip wonderful and memorable. She was friendly, charismatic, and very on top of things. She gave me and my boyfriend great recommendations for our ice cre and was patient the whole time even though it was just her for a bit. Will definitely return to this specific location because of Bryana. Thanks for making our night wonderful!

Cold stone is cold stone but the staff they are wonderful