Cold Stone Creamery

Good

Love it so much

Best ice cream around. Would love to know their secret to how it’s made.

The hours on google and when I called said they were open at 11. I showed up at 12:40 with 3 kids in 100 degree weather… the store sign said they opened at 1. Ok- we tried to make the best out of a bad situation - kids played red light green light… so by the time someone showed up (after 1) we were a hot mess. The lady was nice but we were struggling. There was a huge puddle of water inside, and I appreciate the lady worked to set up and serve us before cleaning that up, but it was a struggle to keep my sweating 2 year old out of the water. When she started putting our orders together she put the ice cream in the cup and pour the mix ins on top. I has to ask her to actually mix the mix ins. To her credit she did without arguing with me- but it felt like something I shouldn’t have had to ask for. When we went to check out I brought out a coupon I had been emailed from cold stone and she said they don’t accept coupons ‍♀️. Also she didn’t let enter my phone number for rewards-not a huge deal but compounded with all of the other things it was just too much. I will not be returning to this cold stone. It is worth the drive over to Livermore.

Went to redeem a BOGO offer we got by email for my son's birthday and they refused to honour it. They kept talking about points with phone number not enough for BOGO. Very disappointed that they trick costumers to come to store using fake offers and get kids excited so we had to buy 2 scopes! Though kids enjoyed the ice creams, they tasted really bad & you can get much better quality ice creams at other places.

Canceled order 40 minutes after it was confirmed

Super upset with this establishment. I tried contacting management multiples times and no one ever reaches back out. Half the employees claim they never see management either. I run a program and we planned on bringing small groups of children here every Wednesday during summer. Every time we have shown up no one is working. Their hours online do not reflect their true hours and their own employees do not know when they open. I have spoken to 3 different staff members and they all claim they open at different times. Super upsetting. When I have visited this store before on my own time, a large majority of their staff are also very rude. Carrying conversations with their friends that are sitting in the store rather than paying attention to the customer.

Yummy ice cream