Came by on April 2nd 2024 and the store was closed early, online it says the store is closed at 9:30pm so I’m confused why the store was closed one hour early.
They don’t know how to take orders, they should learn how to take orders.
I used to go to Cold Stone as a kid all the time (before I had any discerning tastebuds lol). Over a decade later, I found myself revisiting this place a couple of times. Their "creations" are what give them the edge over pretty much every other ice cream spot around town. You get smooth creamy textures, an abundance of toppings/flavors, so many good-looking options that you'll be standing around indecisive on every visit, and no creativity of your own is needed. They definitely stole part of my heart away from Graeter's, and I'm very glad I decided to re-live childhood memories at Cold Stone. Top-notch ice cream chain!
Worst Customer service, on 1/6/24 went to pick up my Daughter order around 6:30pm. Went to the pick up window and gave young girl with Long Curly Hair My daughter name which is not a Common name. She got ice cream out the Small fridge then asked me for the pick up receipt. So what was the Purpose of Asking for the pick up name then Asking to see the Receipt Afterwards. Had to go on my phone and Show her the Receipt that my Daughter sent me. It was really a Weird moment Like either I'm a Thief or She's Racist, Which one is it. To top it off my daughter ice cream didn't have the cookie Dough Topping that was ordered.
Good stuff after wrestling all weekend
The new take 5 treat is a gotta have it.
very attentive and good service