Cold Stone Creamery

Make the drive to the next location if possible... this particular location SUCKS!!!! I normally go to the location on Val Vista, but happened to be right by this one with some friends so stopped in and it was awful. Staff was absolutely rude. Refused to take my coupon (with no valid reason). Also didn't make my order well (not sure how you realistically mess up an ice cream order). But overall, will make a point to just drive the 2 miles to the other location or not go before I EVER come back to this location.

Overall 1 star ⭐️ Here’s why: Paid 30 dollars for two “Love it” ice creams. The one employee was new and she was alone on the floor whoever was with her left her to be on her own on Christmas Day. I asked about military discount and employee said I am new and I don’t know. Then proceeded to charge me without providing the adequate response. Albeit my ice cream had a long hair in it or two; the ice cream I ordered was not done right and all the added toppings clumped up. The employee working behind the cold stone didn’t know the Signature recipe and was constantly adjusting her hair with her hands, and she was also looking at the cheat sheets behind the sneeze guard.

We ordered a dark chocolate devotion pie for Thanksgiving. It was the best! The wonderful person who waited on us was Tonya. She is always so professional and sweet. This pie is now our newest tradition for Thanksgiving.

Tonya L is awesome and she definitely goes out of her way for her customers!! My daughter wanted a Barbie ice cream but it was discontinued months ago so Tonya went out of her way to make the best version of the Barbie ice cream we tried so far. Definitely recommend going to Cold Stone when she is there you would not regret it!!!!!

Way overpriced icecream and not worth the money 5 dollers for a kids cone 0 for 0 don't waste your time here

The open sign was not on and very dark, almost like they don’t want you to go in ( definitely after open time) Took a few minutes a girl to make their way to front. I found a long hair in my ice cream while eating on the way home. Waste of $7, this is by far the worst location I have been to.

The employee Tonya was beyond professional and served my family and I with a smile and friendly disposition DESPITE the fact that she was alone. I truly hope you appreciate the employee you have!!

Cold Stone never disappoints! Got a heaping portion of Like It Cheesecake Fantasy signature ice cream on Friday night and enjoyed to the very last bit of it.

Showed up at 10:36pm (store hours open until 11:00pm) to grab some ice cream. Female employee starts motioning to me as I'm walking up that they are closed. I try the door, it's locked. She decided to close early. No worries, I went to the Val Vista / Baseline store and they were more than happy to have a customer. I tipped them well. Too bad the other store closed early. I won't be back to that location.