Cold Stone Creamery

Highly recommend!! I ordered a cake for my sons birthday, unfortunately they later had realized they didn't have the cake I ordered, no big deal I just picked another one, only later to call back because he was having trouble putting message on the cake which he and I had laughs about lol) When I got the cake out of the bag I noticed they had written an apology note and upgraded my cake to a large. I really appreciate this type of customer care and service, it's rare any more and they definitely made my day. The cookies and cream cake was amazing and I will be going back! Thank you!!

This place was always clean, the person behind the counter was always nice, & the ice cream amazing

Chocolate products were fantastic, ice cream was yummy but needed to work on appearance. I came to this location twice. First time I only got truffles—so very delicious; second time I got ice cream, which was fresh but it didn’t look like what they advertised in the pictures on the wall. The worker that made our ice cream acted as though he didn’t want to be there, and was rather terse in our interaction. The first time when I came in there was a different worker who was more polite, so I can’t help but think that maybe it’s not the business necessarily but the worker we had that time. But I shall reserve my judgment about the chain until I get to try out a different location.

Great ice cream, awesome caramel apples! Quick trip from Ohio for a sweet treat. Extremely friendly owners and staff!

I absolutely love this place! Very clean & staff were so nice so glad there’s also my fav cheesecake apples from the rocky chocolate factory!!!!

Waited 20 minutes to check out while the manager and the employee talked to their friends who had come in, meanwhile there was a line out the door. When we finally asked if we could just pay to get out of their hair, they began talking about us(very loudly) as we left.

Delicious ice cream, so very creamy. If you haven't tried it yet it's a must.

*Update* as you see below, the manager responded. I have tried ever since this response to call to speak with them, and it’s always an employee saying “there isn’t any manager here right now” or “she went to run errands” and I have asked them each time to take down my info and have the manager contact me back since she would like to discuss something. Not once have I ever been attempted to be contacted back, nor has apparently any manager apparently been working when I have called. Called ever couple days since they responded to my review. I get there has been serious inflation since the last time I ordered here a couple years ago, but for the same reasons I stopped ordering and spending the high prices, it’s not been changed. People working was rude and snobby, but the biggest issue, same as years ago, was roaches.

Just waited in line for 15 minutes. Finally, when going to order, they were out of chocolate, cake batter, & a few more. On top of that, you could visibly see where the ice cream was melting. Every. Single. One of them. Don’t know what’s going on with them. They should have had a sign on their door with things that were out of stock. Additionally, door dashers, other customers, had waited as long as I did, only to be turned away due to the specific flavors being out of stock.