I was there with my kids. Employees are so patient and very kind . They listened them and gave them samples. We felt like we re at our home . Thanks again for a great service we also bought my daughter unicorn birthday cake thanks again for the free candles
It was the best icecream . Employees are so nice and provided outstanding service. We will definitely come back again and again .
The staff here is the best! I needed a cake for my wife’s birthday and they were so accommodating and made sure I got exactly what I wanted. Would highly recommend!!
Horrible experience at Cold Stone Creamery Fountain Valley 7/18/23. After ordering and purchasing an ice cream for my daughter, saw the ad for this ice cream posted at the store and it said "try a sample of Barbie Pink Cotton Candy" When I asked for a sample after actually making a purchase, the girl that rang me up told me, "we don't give out samples" Oh REALLY?! Bc the ad posted IN STORE even says you do! I even pointed that out to her
It was 10:45pm when I arrived and they locked the door, it shows on line that they should close at 11:30pm....I had heart set on ice cream
Excellent, tasty, & fast line,
9/10 The guy that helped us was super sweet. He helped us choose flavors, converstated, laughed with us. He even honored our coupon even though it was for a different location AND gave us a larger size with no price difference!! Bless him and his kindness
Love the people who work at this location. Every time I order to go or online they are so nice and helpful. It’s so nice to get such great customer service! Thank you coldstone fountain valley!!!